Wholesale Banking service pages
Avoid waiting times at our support desks by using our help pages below.
Filter your topics to tailor your content
Payments and collections
- Payment cut-off times
- International Bank Holiday
- Interest rates on current accounts for corporates
- Tariffs and conditions for payment services
- The new iDeal
- What is SEPA?
- SEPA Direct Debit mandate templates
- One standard format for all transactions
- Critical High Value Payments
- Getting started with InsideBusiness Payments
- Updated Requirements for International Payments
Payments and collections
- Payment cut-off times
- International Bank Holiday
- Interest rates on current accounts for corporates
- Tariffs and conditions for payment services
- The new iDeal
- What is SEPA?
- SEPA Direct Debit mandate templates
- One standard format for all transactions
- Critical High Value Payments
- Getting started with InsideBusiness Payments
- Updated Requirements for International Payments
ISO 20022 migration
ISO 20022 migration
IB Connect File Transfer
IB Connect File Transfer
IB Connect for EBICS
IB Connect for EBICS
IB Portal and App
- Getting started with InsideBusiness Payments
- Benefits of InsideBusiness 'Service requests'
- Opens in a new tab System requirements for InsideBusiness and InsideBusiness App
- Opens in a new tab Getting started with the InsideBusiness App
- InsideBusiness App security
- InsideBusiness App on a lost or stolen device
IB Portal and App
- Getting started with InsideBusiness Payments
- Benefits of InsideBusiness 'Service requests'
- Opens in a new tab System requirements for InsideBusiness and InsideBusiness App
- Opens in a new tab Getting started with the InsideBusiness App
- InsideBusiness App security
- InsideBusiness App on a lost or stolen device
Login methods for InsideBusiness
- Compare mToken and ING Scanner
- Opens in a new tab mToken: getting started with mToken
- Opens in a new tab mToken: using mToken to log in and sign
- Opens in a new tab mToken on a lost or stolen device
- Opens in a new tab ING Scanner: activation instructions for the ING Scanner
- Opens in a new tab ING Scanner: getting started with ING Scanner
- Opens in a new tab How to find your user ID for mToken and ING Scanner
Login methods for InsideBusiness
- Compare mToken and ING Scanner
- Opens in a new tab mToken: getting started with mToken
- Opens in a new tab mToken: using mToken to log in and sign
- Opens in a new tab mToken on a lost or stolen device
- Opens in a new tab ING Scanner: activation instructions for the ING Scanner
- Opens in a new tab ING Scanner: getting started with ING Scanner
- Opens in a new tab How to find your user ID for mToken and ING Scanner
Trade solutions
Trade solutions
Corporate Cards
- New ING Commercial Card App & Portal
- Application forms new company and/or cardholder
- Change forms ING Corporate Cards and ING CTS
- Changing your phone number
- Manage your card PIN
- Application form File Delivery and ING Smart Data reporting
- Lost/stolen card or report fraud
- Manuals and guides
- Legal terms, conditions and pricing
- FAQ ING Corporate Cards
- FAQ ING Commercial Card Portal and App
- FAQ New ING Commercial Card Portal and App 2025
- Getting started with the ING Commercial Card Portal and App
- Online payment confirmation Mastercard ID Check
- Temporary account locks and login issues with iOS App
Corporate Cards
- New ING Commercial Card App & Portal
- Application forms new company and/or cardholder
- Change forms ING Corporate Cards and ING CTS
- Changing your phone number
- Manage your card PIN
- Application form File Delivery and ING Smart Data reporting
- Lost/stolen card or report fraud
- Manuals and guides
- Legal terms, conditions and pricing
- FAQ ING Corporate Cards
- FAQ ING Commercial Card Portal and App
- FAQ New ING Commercial Card Portal and App 2025
- Getting started with the ING Commercial Card Portal and App
- Online payment confirmation Mastercard ID Check
- Temporary account locks and login issues with iOS App
Online security
Online security
Corporate fraud
- Banking safely
- Report phishing
- Report (suspected) fraud
- ING’s fraud measures
- How to reduce eBanking fraud risk
- How to reduce CxO fraud risk
- How to reduce invoice fraud risk
- How to reduce spoofing fraud risk
- How to reduce ransomware risk
- Deepfake: beware and know the risks
- Romance scams: beware and know the risks
- The importance of the four-eye principle for transactions
Corporate fraud
- Banking safely
- Report phishing
- Report (suspected) fraud
- ING’s fraud measures
- How to reduce eBanking fraud risk
- How to reduce CxO fraud risk
- How to reduce invoice fraud risk
- How to reduce spoofing fraud risk
- How to reduce ransomware risk
- Deepfake: beware and know the risks
- Romance scams: beware and know the risks
- The importance of the four-eye principle for transactions
Privacy and legal statements
Privacy and legal statements
Interest rate benchmarks
Interest rate benchmarks
ING Wholesale Banking support desks
As ING Wholesale Banking, we serve large (multinational) organisations and financial institutions.
Couldn’t find your answer above? And still have a question about a product you are already using or need help using our services? Contact one of our support desks below. For anything else, contact your ING representative directly.
Even if you are in doubt, always let us know when you see suspicious behaviour, transactions or communication
Fraud prevention
Every day, 24 hours a day for all questions related to ING Corporate Cards
ING Corporate Card
For questions on InsideBusiness Portal, Payments, Trade and incoming direct debits
InsideBusiness Channel Support
For any product specific inquiries. For functional issues, contact InsideBusiness Channel Support
Bank guarantees support
For questions on ING Trade that are related to user access including technical errors
ING Trade support
We have dedicated commercial real estate specialists in all major commercial real estate markets globally
ING Real Estate Finance
