FAQ online payment confirmation Mastercard ID Check

When purchasing online with your credit card, we check whether the payment you make is actually made by you. ING uses the Mastercard ID Check and payment confirmation in the ING Commercial Card App. This check makes paying online with your credit card even more secure.

Visit this page for manuals and guides how to activate the ING Commercial Card app.

Visit this page for the cardholder manual and video how to confirm an online payment in the ING Commercial Card app.

When making an online payment with your credit card, make sure to complete below steps within five minutes. The purchase process will then proceed as usual.

When you have activated the ING Commercial Card App, you can confirm your online payments. How does that work?

1. Confirm your purchase in the online shop
2. Open the ING Commercial Card App or click on the verification push notification on your smartphone or tablet
3. Login to the app with biometrics or password
4. Check the payment on your smartphone or tablet
5. Confirm your payment

After confirming your request in the app, make sure to click the "Continue" button in the Secure Checkout popup in the online shop if requested.

No, although this will be required for more and more online purchases.

The ING Banking app is a different app than the ING Commercial Card App. You need the ING Commercial Card App to complete your online purchases for ING commercial credit cards. The functionalities of the ING commercial card cannot be integrated into the regular ING Mobile Banking app.

Multiple cards belonging to the same card program are visible in the ING Commercial Card App. Payment confirmation is done based on the selected card. Turn on your push notifications and follow the steps.

• You can offer the payment again in the webshop and complete the verification in the ING Commercial Card App within five minutes.
• You can contact the online shop to find out why the payment is not successful. And try again if the online shop advises this.
• You can select a different payment method.

An exception is made under European legislation for these so-called recurring transactions. This means that payment confirmation via the Mastercard ID Check is only necessary in the following situations:

• One-time when entering into an agreement for a recurring payment
• Once when changing the amount, frequency or details of the beneficiary

So for recurring payments on existing subscriptions and licenses no Mastercard ID Check is necessary. Note: It is the responsibility of the online shop or the subscription supplier to submit the transaction in accordance with the legal guidelines. If the online shop does not do this correctly, it may be that confirmation is asked every time or that your transaction is rejected. The online shop must correct this itself.

For ING Central Travel Solution and ING Purchase Control confirming online payments is not applicable.

You can change your phone number yourself via:

· Your user profile and personal information in the portal and the app

Or your company's Programme Administrator can update the mobile phone number, via:

· The Team Members page in the portal and the app

· SDRAM (online account management)

See the new FAQs for more detailed instructions.

European legislation (PSD2) states that for online transactions with your commercial card, a two-factor authentication (2FA) is mandatory. For many online payments, you need the ING Commercial Card App as a second factor, in addition to the data you regularly entered online, to confirm that you are really the cardholder of the transaction.

Because a second factor has been added to confirm your identity, the purchase is safer than before. Preventing online abuse.

Terms such as SCA or Strong Customer Authentication are synonymous with identity checks. For a cardholder who makes a purchase online, it will be recognized by the name "Mastercard ID Check".

When paying for the online purchase, a pop up screen will appear which mentions both the Mastercard ID Check and your ING card details, it looks like either one of the below two versions:

Visit this page for the cardholder manual and video how to confirm an online payment in the ING Commercial Card app.

If the verification was successful, you will see a pop-up in the ING Commercial Card App with the confirmation that the approval was successful. If the request has been rejected, the online shop will show that the payment was not successful.

The online shop page always indicates whether the payment was successful or not. This information is leading.

The payment can be declined for several reasons for the regular rejection reasons, such as a blockage, arrears, or insufficient spending limit.

If the online shop, where you make the online purchase, does not yet use this mandatory extra security step, we cannot verify your transaction. The transaction can therefore also be declined.

The payment can be rejected for several reasons in addition to the regular rejection reasons, such as a block, arrears, or insufficient spending limit.

If you do not receive a pop-up screen from the Mastercard ID Check, it may be that the online shop is not yet using this mandatory extra security step. We will then not be able to verify your transaction and it will be rejected. The regular rejection reasons can also apply here.

If you do get the pop-up screen, you may have waited more than five minutes to make the confirmation in the ING Commercial Card App. Then offer the payment again in the online shop. If you have confirmed it within five minutes, the regular rejection reasons may apply.

In the context of the new legislation, we have opted for a more secure authentication method via the ING Commercial Card App.

For purchases made via Paypal, or any other wallet, the manner in which the transaction is submitted by the online shop is leading. In principle, the Mastercard ID Check is necessary, but if an exception is used as described in the PSD2 guideline, the transaction can be processed without this check.

The timelines for this obligation from the EU differ per country in Europe. Perhaps this check is not yet mandatory in the country where the order is placed.

If the online shop, where you make the online purchase, does not yet use this mandatory additional security step, we cannot verify your transaction. The transaction can therefore be declined.

The payment can be rejected for several reasons in addition to the regular rejection reasons, such as a block, arrears, or insufficient spending limit.

Please contact your Programme Administrator. The Programme Administrator can unlock your user account in either the ING Commercial Card App or Portal.

In the ING Commercial Card App:

1. tap on the ’Teams’ button in the bottom of the screen
2. Tap on ’Search for Users’
3. Select the correct cardholder
4. Follow the steps to unlock the cardholder user

In the ING Commercial Card Portal:

1. Go to "Manage Accounts"
2. Use the search fields to find the cardholder you would like to make changes for
3. Select the correct cardholder
4. Follow the steps to unblock the cardholder

After receiving your ING commercial card, you also received an e-mail with username and password. With this you can log in to the app. Have you lost this information? Go to the login page and click Forgot your User ID.

Forgot your password or Reset Logon credentials? Depending on your need, you can follow the steps. If the steps do not result in an email, please contact your Programme Administrator who can check in the app or portal if your email address is correct in our system.

This is right. In the various App stores, ING is the publisher for iOS and Fraedom for the Android version of the ING Commercial Card App.

ING always supports the latest Android version and the 2 versions before that.

ING always supports the latest iOS version and the full versions before that.