Report (suspected) fraud
When you suspect or detect fraud, notify your ING representative as quickly as possible. This increases the chance we can reduce impact. Even if you are in doubt, always let us know when you see suspicious behaviour, transactions or communication.
Is your ING representative not available?
Contact fraud operations on +31 20 584 7840.
Monday to Friday: 7:00 am - 0:00 am CET
Saturday: 8:00 am - 17:00 CET
Outside working hours contact firstname.lastname@example.org.
Always provide as much information as possible, such as: account number, amount, currency, beneficiary account, description and date.
Always report fraud to local authorities
Victims of fraud always need to report fraud to the designated local authorities (law enforcement). We can advise you on what (legal) steps to take, but can't take legal action on your behalf.
Read more in our leaflet 'What to do in case of fraud?'.
Find out more
- About security and fraud prevention
- How to make mobile banking more secure
- How to create a secure work environment