Report (suspected) fraud
When you suspect or detect fraud, notify your ING representative as quickly as possible. This increases the chance we can reduce impact. Even if you are in doubt, always let us know when you see suspicious behaviour, transactions or communication.
Is your ING representative not available?
Contact the ING emergency line (+31) 20 228 8800.
Provide as much information as possible, such as: account number, amount, currency, beneficiary account, description, and date of the transaction(s).
Always report fraud to local authorities
Victims of fraud always need to report fraud to the designated local authorities (law enforcement). We can advise you on what (legal) steps to take, but can't take legal action on your behalf. To be able to help you better, we require a reference number of the police report within 2 working days of contacting us. Additionally, we require the formal police report once it becomes available. We will ask you to email it to email@example.com.
Know more about fraud prevention
Go to banking safely page or download our leaflet below.