Report fraud or security issue

When you suspect or detect fraud, notify your ING representative as quickly as possible. This increases the chance we can reduce impact. Even if you are in doubt, always let us know when you see suspicious behaviour, transactions or communication. 

Is your ING representative not available? Contact the ING emergency line (+31) 20 228 8800.

Provide as much information as possible, such as: account number, amount, currency, beneficiary account, description, and date of the transaction(s). 

Always report fraud to local authorities

Victims of fraud always need to report fraud to the designated local authorities (law enforcement). We can advise you on what (legal) steps to take, but can't take legal action on your behalf. To be able to help you better, we require a reference number of the police report within 2 working days of contacting us. Additionally, we require the formal police report once it becomes available. We will ask you to email it to fraude@ing.com. 

If you receive phishing impersonating ING or any other kind of potentially malicious e-mail, please send it to us at the following address: valse-email@ing.nl

If possible, send the suspicious email as an attachment. You can do so by creating a new email and dragging the suspicious email to the new email. You can also select the suspicious email in the inbox of Outlook and press: Ctrl-Alt-F. This will automatically create a new email.

Do not send any personal data or documents containing your personal data. For more information about your rights, please refer to the Privacy Statement on our website.

ING operates a Responsible Disclosure program, where security professionals and anyone that joins the program are rewarded for responsibly reporting (potential) security issues in our systems. For all details of ING’s Responsible Disclosure program terms please visit Opens in a new tabING Responsible Disclosure - Bug Bounty Program - Intigriti.