FAQ ING Corporate Cards

The Programme Administrator (PA) can call the ING service team and ask for the copy statement of the programmes he is responsible for. Cardholders can only ask for copy statements of their own card also through the ING service team.

Please contact the ING Service team in case you need a new PIN.

+31 (0)10 428 95 81 (24/7)

You can use the “Change Cardholder Information” form which is available through your Personal Administrator (PA).

You have up-to-date insight into your transactions through the Opens in a new tabING Commercial Card portal or via the ING Commercial Card app.

You need to have access to Smart Data in order to apply for SDRAM. Once you have Smart Data you can apply for SDRAM by calling the ING Service Team +31 (0)10 428 95 81 (24/7)

You can find the tariffs and terms and conditions on the Requesting an ING Corporate Card page.

In the event of your card being lost or stolen, please contact our Customer Service team: +31 10 428 9581 (24/7).

When reporting a lost or stolen card, the following information is required:

• when the card was lost/stolen
• where the card was lost/stolen
• confirmation of the last valid transaction with your card.

We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.

Security

• Company liability waiver: An insurance protecting you against unauthorised use of cards.
• SafeGuard insurance and assistance for cardholders: A service which insures each cardholder against delayed or lost luggage and flight delays, and provides them with legal, medical and organisational assistance when needed.
• Mastercard Identity Check: Gives protection against fraud when purchasing online.

ING uses the exchange rate in effect on the date on which the transaction is entered into your Corporate Card account, to convert foreign currencies to euros. This transaction entry date may differ from the date on which you used your Corporate Card. ING uses the Opens in a new tabMasterCard price list.

You can find your transactions in the ING Commercial App. On the “View All Transactions” section you can find transactions from your current statement period. Use the filter icon in the right corner to choose another statement period (12 months history).

In the tab ‘Account details’ you will see your card limit, the outstanding amount, and the next payment due date.

To review your transactions and to download your statements from the ING Commercial Card portal:

1. Go to Opens in a new tabingcommercialcard.ing.com
2. Enter your username and password
3. Go to Statements – Account Activity. Here the transactions and statements are shown.

If needed, you can submit a dispute. Examples include: goods were not received or shipment was incomplete; transaction entered twice; amount is incorrect. Select a dispute form below in your preferred language.

If you suspect fraud, do not use one of these forms. In that case contact our service team as soon as possible (24/7): +31 (0)10 - 428 9581 or at one of our local numbers.