We use cookies on our website to show you content we think is relevant to you, to manage the technical operations of our website, and analyse our traffic to further improve our website. We may share information about your use of our site with our social media, advertising and analytics partners. By clicking "Accept", you agree to the use of all cookies as described in our Cookie statement or "Do not accept" to only use cookies strictly necessary for the functioning of the site.

Wholesale Banking

How to reduce ransomware risk

Ransomware is software designed to encrypt your personal data or block access to it until a ransom is paid. This malicious software is seen as a national threat by most countries. It can strike any organisation – big or small - so make sure you reduce the risk and prepare by making an action plan for when it happens.

How ransomware spreads

Ransomware is often spread through phishing e-mails or malicious websites. Malware is downloaded and installed after you click a link in these emails or visited an infected website. So please be aware when you receive an e-mail or message on behalf of ING; it might be spoofing. We will never: 

  • Ask you to share your credentials (like login code, authorization code, mobile app activation code or PIN code). 
  • Send an email, text message or app with a link that goes directly to ING’s InsideBusiness login page. 
  • Install software to help you remotely.

Also never click on unsolicited web links in emails. 

After ransomware struck

In most cases after ransomware struck, criminals want money and they will provide a screen or website where you can negotiate with them. But not all criminals will give you back access to your personal data, after you have paid the money. Recent ransomware cases have shown it can cause organizations to a grinding hold or even go bankrupt. So the most effective way to beat ransomware is to avoid it all together. 

Reduce risk and impact

To reduce the risk, be aware that you are a target. Remain suspicious of anyone asking for banking or account information by phone, email, WhatsApp or SMS. In addition you should always follow your computer hygiene principles:  

  • Make (offline) backups regularly of all our data, and keep them for at least 3 to 6 months 
  • Keep your computers/devices updated with the latest security fixes 
  • Regularly (daily) check your computer/device for viruses and malware 

Additionally create a team of experts and have a business continuity plan in place. For more prevention advice also see The No More Ransom Project.

Is your computer infected with ransomware?

In case your computer got infected with ransomware, inform the police. 

Report fraudulent e-mails and websites to valse-email@ing.nl. We will take the appropriate action. 
 

Know more about fraud prevention

Go to banking safely page.