Service requests
When you need support from ING, such as an account change, a payment inquiry, or a copy of a statement, you want a clear and reliable way to get it done.
Service Requests in InsideBusiness offer a fast and convenient way to submit your requests digitally and keep track of what’s still open. By providing the right information from the start, your requests can be handled more efficiently than through email or phone, helping you get things done quicker.
Why use Service Requests in InsideBusiness?
Available to all existing clients with access to InsideBusiness, Service Requests help you manage your interactions with ING with less effort and more clarity.
- Enable faster resolution of requests
Submitting requests digitally helps ensure a more efficient handling process.
- Keep a clear overview
Easily see which requests are open, what their status is, and what still needs attention, all in one overview.
- Reduce administrative effort
Keep all information related to your request in one place, so nothing gets lost and follow‑up is kept to a minimum.
- Share documents securely
Exchange sensitive information safely within InsideBusiness.
- Stay aligned across your organisation
Requests submitted by you or your colleagues are visible in one overview, keeping everyone aligned.
What can you use Service Requests for?
Service Requests cover a wide range of everyday support needs related to your ING Wholesale banking products and services, including:
- Account modifications
- Payment inquiries
- Copies of statements
And other service‑related questions or requests.
How it works
Using Service Requests is straightforward:
- Log in to InsideBusiness
- Select ‘Initiate Service request’
- Choose the option that best fits your request. For many common needs, InsideBusiness will guide you step by step. If no specific option is available, you can submit a general Service Request.
You always know where your request stands and what the next step is.
Frequently asked questions
What kind of requests can I submit?
You can submit Service Requests related to your ING products and services, such as account changes, payment inquiries, or document requests.
Can my colleagues see my requests?
You can choose if you want to make the request visible to your colleagues. Requests submitted by you or your colleagues are visible in the request overview, helping your organisation stay aligned while also protecting sensitive data within your organization
How do I know if I need to perform any action?
The request overview will indicate which request await your action.
How do I follow the progress of a Service Request?
The request overview will indicate the status of the Service Request and who needs to take the next action. You can have extra status updates using the Comment functionality to stay in touch with ING.
Get started
Service Requests are part of InsideBusiness, ING’s digital banking platform for managing your Wholesale Banking services.
Log in to InsideBusiness to submit your Service Request