New ING Commercial Card App & Portal

The new ING Commercial Card App and Portal are more user-friendly and include new features such as:

• Viewing your current PIN in the app
• Activating your card in the app
• A more stable and future-oriented platform
• Card Management Processes

Find below the information you need to switch to the new app and portal.

To switch to the new app and portal, you need your mobile phone number and email address (not a general one like info@ or admin@). Make sure these are correctly registered in our Corporate Card administration via the steps below.
It is essential that this information is accurate before we go live, as your new login details will be sent via email, and you will receive a SMS code when signing in.

Follow these steps:

1. We have sent you an email from commercialcard@ing.com. If you have not received an email, please contact the Opens in a new tabCorporate Card customer helpdesk to check and update your email address.
2. It is essential for logging into the new app and portal that your recipients email address is uniquely yours. (no general email addresses like info@, admin@). Please check this.
   If you want to change your email address, change it via the options in step 4.
3. Check if the mobile phone number in the email is up-to-date. Is the correct number registered? Then you are ready for the migration. If not, change it via the options in step 4.
4. If necessary, update your mobile phone number / email address. You have several ways to provide your new mobile phone number / email address:
    

• As a programme administrator, execute one of the following steps:

• For your Programme Administrator changes, download the Opens in a new tabcompany account change form, fill in question 1, 3f and/or 3h and 8 and mail toOpens in a new tab corporate.card.backoffice.nl@ing.com

• For your cardholders changes, download the Opens in a new tabindividual card change form, fill in question 1, 5b and/or 5d and 6, scan and mail to Opens in a new tabcorporate.card.backoffice.nl@ing.com

• If you have access to Smart Data Real Time Account Management, you can also change your and your cardholders credentials easily. Opens in a new tabSmart Data  

• If the options provided above are not sufficient, contact our Opens in a new tabCorporate Card customer helpdesk which is open 24/7. Note that waiting times may be longer than you are used to.

• As a cardholder, please contact our Opens in a new tabCorporate Card customer helpdesk which is open 24/7. Note that waiting times may be longer than you are used to.

Thank you for checking and/or updating your email address and mobile phone number, you are now ready for the transition.

We will introduce the new app and portal in phases for our customers. There will be a new online environment (a Portal, with a new link) and a new app that you can download from the App Store or Google Play Store.

• On the day of the introduction, you will receive 2 separate emails from Opens in a new tabnoreply@ing.com containing your new username and temporary password. With these details, you can log in to the new app and portal.
• These emails will contain all instructions you need to download the new app, access the portal and to log in. Therefore, store these emails safely.
• Your temporary password is valid for 3 hours. If you log in more than 3 hours after receiving your temporary password, you can easily request a new password in the new app or portal.
   

We will keep this page updated with more information, frequently asked questions, videos, and detailed guides for transitioning to and using the new ING Commercial Card App & Portal.

Q: When will we introduce this new app and portal?
A: We will launch the new app and portal as soon as possible and will inform you by email about the exact date.

Q: What will change when the new app and portal are introduced?
A: There will be a new app that you can download from the App Store or Google Play Store and a new online environment (portal). You will receive the login details via email to access the app and portal.

Q: What are the benefits of the new ING Commercial Card App and Portal?
A: The new app and portal are easier to use. With the new app and portal, you can view your PIN and activate your card. Additionally, the programme administrators can make changes for all the cards in their programs.

Q: I have not received an email, what should I do?
A: If you have not received an email from us by April 20th, it is possible that we do not have the correct email address in our administration. Contact our Corporate Card customer help desk to verify and update your email address.

Q: What can I do to ensure this migration goes smoothly for me?
A: Check if your mobile phone number is up-to-date in the email you received from us. If you have not received an email, contact our Corporate Card customer help desk. If the number in the email is incorrect, follow the steps described under Opens in a new tab‘What action do you need to take?’

Q: How can I update my mobile phone number and email address before the switch?
A: Follow the steps described under Opens in a new tab‘What action do you need to take?’

Q: What if my mobile phone number or email address are incorrect when I switch to the new app and portal?
A: You cannot use the new app and portal. You first need to correct the incorrect email address and/or mobile phone number before you are able to log in to the new app and portal.

Q: How can I, as a cardholder, update my mobile phone number and email address before the migration?
A:  Download the individual card change form, fill in question 1, 5b (5d for email address) and 6 (signature Pogramme Administrator), scan and mail to Opens in a new tabcorporate.card.backoffice.nl@ing.com

If this is not possible, call the Corporate Card customer help desk. Please note waiting times can be longer than usual.

Q: How can I, as a Programme Administrator, update my mobile phone number and email address before the migration?
-Download the company account change form, fill in question 1, 3f (3h for email address) and 8 and mail to Opens in a new tabcorporate.card.backoffice.nl@ing.com
-Change your and your cardholders credentials easily today in Opens in a new tabSmart Data Real Time Account Management if activated for your company.
If this is not possible, call the Corporate Card customer help desk. Please note waiting times can be longer than usual.

Q: Where can I find my login details for the new app and portal? 
A: On the day of the launch, you will receive two separate emails: one with your new username and one with your temporary password. You can find these emails by searching for Opens in a new tabnoreply@ing.com in your inbox.

Q: Why do I need my mobile phone to set up the new app and portal?
A: The login process of the new app and portal uses two-factor authentication. This means that after entering your username and temporary password, you will receive a one-time security code by SMS message. Make sure your mobile phone number is up to date in the cardholder system.

Q: Why is it important to switch to the new app and portal as soon as possible?
A: Important features like online payments and limit adjustments will no longer work in the old app and portal once the new ones are live. Transactions and balances will also not be updated in the old app and portal.

Q: What features will no longer be available in the old app once the new app and portal are live?
A: When the new app and portal are live, all your data will be ready for you in the new environment. Important features, such as confirming online payments or adjusting limits, will no longer work in the old app and portal. Your transactions and balance will also no longer be updated here.

Q: What is the difference in usage between the old app and portal?
A: The new app and portal offer an improved and more user-friendly experience. Additionally, new features have been added, including viewing your PIN and activating a new card.

Q: Where can I find my registered email address and phone number?
A: In the email we have sent you from commercialcard@ing.com. If you have not received an email, please contact the Opens in a new tabCorporate Card customer helpdesk  to check and update your email address.