New ING Commercial Card App & Portal

The new ING Commercial Card App and Portal include new features such as:

• Online real-time account changes for the cardholders
• Viewing your current PIN in the app
• Activating your card in the app
• A more stable and future-oriented platform

We have launched GBP & CHF card programs in the week of August 25, 2025. The EUR card programs are expected to launch in phases starting September 24, 2025. The old portal and app will be decommissioned as of October 6, 2025.

On the day of the launch, you will receive 2 separate emails from noreply@ing.com containing your new username and temporary password. With these details, you can log in to the new app and portal. There will be a new online environment (a Portal, with a new link) and a new app that you can download from the Opens in a new tabApp Store or Opens in a new tabGoogle Play Store.

Make sure you switch quickly to the new App and Portal. Important features like confirming online payments will no longer work in the old app and portal once the new ones are live. Transactions and balances will also not be updated in the old app and portal. In the new app and portal, your statements and transactions from the past 12 months will be available. Do you need older statements or transactions? Make sure to download them now from the old app or portal before October 6, 2025.

Note: For all Euro currency cards, during the go-live process from September 24 until September 29 2025 you may experience possible disruptions when approving online payments via the ING Commercial Card App. Up to September 29 please use the old app to approve transactions with your Euro currency card. Starting on September 29, approvals will take place in the new app. Please ensure that push notifications are enabled in both old and new app for you to just follow the pop-up on your phone and immediately use the working app for your approval. 

All other currency cards can use the new app already for approving online payments.

Download the app below: 

There are enrolment instructions and manuals available for using the App and Portal. For more information go to the dedicated App or Portal Webpage. 

For the most frequently asked questions, you can visit the FAQ Page.