Manage your card PIN and Password

A PIN is a 4-digit number you use to pay with your physical corporate card. You will receive your initial PIN in the letter we sent you via post. 

You can change your PIN at every ING ATM that supports MasterCard in most of the European countries with the exception of Luxembourg, Austria, Germany, Spain, and France.

In the Netherlands, you can change your PIN at an ATM (Dutch "Geldmaat") that accepts MasterCard.

To change your PIN:

1. Insert your card in the ATM ("Geldmaat")
2. Enter the PIN that ING has issued to you
3. Select PIN services from the screen menu
4. Then Select a new PIN option

Select a 4-digit PIN you can easily remember but is difficult to guess by an outside party. Do not use your postal code, your date of birth or any part of your card number. For security reasons, some combinations will not be allowed, such as descending or ascending sequential series of numbers (e.g. 1234).

In the app and portal you can view your PIN.

• App: Tap on the three dots in the top right corner of the screen and select ’View PIN’.
• Portal: Select ’View PIN’ on the homepage.

Contact the ING Service Team (available 24/7).

If you have forgotten your password for the App and Portal, you can go to the App and choose in the Trouble Signing In Menu “Sent password hint”. In the Portal you can click on 'Forgotten your password?' You will receive a hint in your email. If you want to reset your Password, you can choose “Reset Login Credentials” in the Portal or “Reset Password” in the App. You cannot reuse passwords you have used before.