Are you unsatisfied with our service?
Do you still have questions? Did we do something wrong? Do you feel unfairly treated?
Please let us know if you are unhappy for any reason
If you are not satisfied, please do not hesitate to contact us
in person, by phone, by email or via a letter.
|Opening hours||8:00 am to 5:00 pm CET|
|Working days||Monday to Friday|
|Address||ING Bank, a Branch of ING DiBa AG|
Hamburger Allee 1
60486 Frankfurt am Main
|Send a message|
Would you like to bring in a neutral third party?
In the unlikely event that we are unable to reach an agreement, you can enlist support from a neutral third party by:
• Contacting the German private banks' ombudsman
• Contacting the Federal Financial Supervisory Authority [Bundesanstalt für Finanzdienstleistungsaufsicht — BaFin]
• Filing a civil lawsuit
Out-of-court dispute resolution
The bank participates in the dispute resolution procedure of the "German private banks' ombudsman scheme" (www.bankenombudsmann.de). This enables consumers to appeal to the private banks' ombudsman to resolve a dispute with the bank. If the subject of the complaint relates to a dispute over a payment services contract (Section 675f of the German Civil Code), customers who are not consumers can also appeal to the private banks' ombudsman.
More detailed provisions are contained in the "Rules of Procedure for resolving customer complaints in the German banking industry", which can be provided upon request or found online at www.bankenverband.de. Complaints must be made in text form (e. g. by letter or email) to the Customer Complaints Office of the Association of German Banks e.V., Postfach 04 03 07, 10062 Berlin, Germany, email: email@example.com.
Bundesanstalt für Finanzdienstleistungsaufsicht
Address in Bonn
Graurheindorfer Straße 108
53117 Bonn, Germany
Address in Frankfurt am Main
60439 Frankfurt am Main, Germany
Telephone: +49 (0) 228 / 4108-0
Fax: +49 (0) 228 / 4108-123