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Wholesale Banking

Careers in Ukraine

JSC “ING Bank Ukraine” is looking for Senior Receptionist


Applicant who is motived and capable to create value for ING Bank Ukraine, by providing pro-active client-oriented approach to servicing all stakeholders of the reception unit in combination with strong execution of other facilities management tasks.


Main tasks & responsibilities:


  • Organizing Reception Unit in the most efficient and client oriented way
  • Servicing as entrance point for all visitors of the bank including but not limiting with:
    • Visitors registration
    • Connecting visitors with employees of the bank
    • Allocation of the visitors among meeting rooms in accordance with security rules
    • Hospitality ritual (servicing visitors while waiting with drinks and any other needs)
    • Servicing visitors of the bank while leaving the Bank (calling taxi, estimation driving time)  
  • Servicing as call center for the Bank:
    • Receiving calls from outside and connecting them to employees of the Bank
    • Supporting employees of the Bank to organize calls with external stakeholders
    • Organizing internal calls  
  • Functioning as a post unit of the Bank for all incoming and outgoing hardcopy mails with registering and allocation mails among employees of the Bank. Organizing outgoing mails through currier services and post
  • Administering taxi services, translation services, mass media subscriptions, internal drivers` schedules, including reporting and conducting service meetings with vendors
  • Functioning as Business Trip unit, i.e.:
    • Coordination of internal and external business trips
    • Administration of internal reporting
    • Vendors management
    • Tickets ordering


Your work environment

Facilities Management team consists of 10 professionals, all with their own areas of expertise and generally with 2+ years of experience at various levels of the organization. The team is part of the Procurement and Facility Management Department within Finance Division and is characterized as a horizontal and flexible organization in order to adapt to the changing environment and priorities of Ukrainian banking market. Working in the team requires interaction with almost all employees of the Bank.


Your profile / skills required:


  • Fluent speaking and writing skills in English and Ukrainian
  • You have a Bachelor or Masters in economics, banking, hospitality management or linguistic sciences
  • Excellent communication skills: able to interact with people on different level of seniority understand complex matters quickly
  • Strong customer and business focus. Addresses potential customer requirements
  • You are creative, open to find new solutions, able to work under stress 
  • Excellent planning and organizing skills
  • Flexible and pragmatic: capable of delivering in a changing environment and a hands-on mentality
  • Accurate: quality of work should match with high standards of our stakeholders
  • Experience with reception desk or personal assistant role minimum for 2 years is preferable


What we offer

  • 40 hours working week
  • Descent medical insurance
  • 24 calendar days of vacation
  • Environment with International values
  • Competitive remuneration




Please send your CV in English and motivation letter to Ruzanna.Gabrielian@ing.com

We are looking forward to your application!