MiFID policy and inducements
17 March 2025
Reading time: 10 min
The Markets in Financial Instruments Directive, or MiFID, is a European directive that aims to protect investors, foster further competition in the financial services industry and increase market transparency. It covers almost all financial instruments and investment services and applies across the European Economic Area - all 27 member states of the European Union plus Norway, Iceland and Liechtenstein.
ING has always considered integrity and transparency to be the basis of any long-term client relationship. We are committed to implementing the required changes so that our clients benefit from the opportunities MiFID has to offer.
If you are a client of ING Wholesale Banking, receiving ING MiFID services, you have been sent a classification letter and an information pack on MiFID. This page and our page on Disclosure and Reporting tell you about the essential elements of MiFID and how they apply to you.
ING’s key policies are set out below and can be accessed via the links.
In the event that you have questions or queries, please do not hesitate to contact Arden Vega, ING Compliance Amsterdam at Compliance.financial.markets@ingbank.com.
Policies and forms
MiFID policies and forms
For ING Bank N.V. and its branches and subsidiaries. The ING WB Terms of Business for Professional Clients and ECPs are legally-binding terms which set out the basis upon which we provide our services to you and describe your rights and obligations as a client.
- ING WB Best Execution and Order Handling PolicyOpens a pdfEnglish - Opens a pdfDutch - Opens a pdfFrench - Opens a pdfGerman - Opens a pdfRomanian
- Best Execution and Order Handling Policy FAQOpens a pdfEnglish - Opens a pdfDutch - Opens a pdfSlovak
- ING WB Inducements PolicyOpens a pdfEnglish - Opens a pdfDutch - Opens a pdfRomanian
- ING WB Conflicts of Interest PolicyOpens a pdfEnglish - Opens a pdfDutch - Opens a pdfFrench - Opens a pdfSlovak - Opens a pdfRomanian
- ING FM Global Complaints PolicyOpens a pdfEnglish - Opens a pdfRomanian*)- Opens a pdfSlovak
- ING SI Commercial PolicyOpens a pdfEnglish - Opens a pdfRomanianOpens a pdfETF SI List
- ING UK SI Commercial PolicyOpens a pdfEnglish
- ING WB DCM Allocation PolicyOpens a pdfEnglish
- ING DPE/DRR PolicyOpens a pdfEnglish
*) Pentru procesul local de reclamatii si petitii va rugam sa consultati ing.ro, sectiunea Reclamatii si petitii
Forms
Also available in: Opens a pdfRomanian
Contact - in English
If you have a question or a complaint about our information on MiFID II, please fill in your details in the contact e-mail.
| Retail | Professional |
| I have a question | I have a question |
| I have a complaint | I have a complaint |
Contact - other languages
| Language | Intro | Contact |
| Dutch | Indien u een vraag of klacht heeft over onzeinformatie van MiFID II, laat dan uw gegevensachter in een contact e-mail. | RetailIk heb een vraagIk heb een klacht |
| Czech | Pokud máte dotaz nebo stížnost týkající senaší informace k MiFID II, vyplňte, prosím,podrobné informace v emailu. | ZákazníkMám dotazMám stížnost |
| French | Si vous avez une question ou une plainte concernantnos informations sur MiFID II, veuillez entrer voscoordonnées dans le mail de contact. | ParticulierJ'ai une questionJ'ai une plainte |
| German | Zu Fragen oder Beschwerden über unsere Informationenbezüglich MiFID II senden Sie bitte Ihre Kontakt-informationen via E-Mail. | KleinanlegerIch habe eine FrageIch habe eine Beschwerde |
| Hungarian | Amennyiben kérdése, észrevétele merülne fel a MiFID II-velkapcsolatban nyújtott információkkal kapcsolatban, kérjükszíveskedjen ezt a kapcsolatfelvételi e-mailben megadni. | Lakossági ügyfélKérdésem vanPanasszal élek |
| Italian | Se avete domande o reclami sulla nostrainformativa su MiFID II, fornite i vostri dettaglinella e-mail di contatto. | RetailHo una domandaHo un reclamo |
| Polish | Jeśli masz pytanie lub reklamację dotyczącąprezentowanych przez nas informacji o MiFID IIproszę podaj szczegóły w emailu. | DetalicznyMam pytanieSkładam reklamację |
| Romanian | In cazul in care aveti intrebari sau o reclamatie cu privire lainformatiile furnizate de noi cu privire la MiFID II, va rugamsa completati detaliile dumneavoastra in mesajulelectronic de contactare. | RetailAm o intrebareAm o reclamatie |
| Spanish | Si tiene alguna queja o reclamación en relación anuestra información sobre MiFID II, por favor rellenesus detalles en el contacto e-mail. | RetailTengo una preguntaTengo una queja o reclamación |