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Wholesale Banking

MiFID policy and inducements

The Markets in Financial Instruments Directive, or MiFID, is a European directive that aims to protect investors, foster further competition in the financial services industry and increase market transparency.

It covers almost all financial instruments and investment services and applies across the European Economic Area - all 27 member states of the European Union plus Norway, Iceland and Liechtenstein.

ING has always considered integrity and transparency to be the basis of any long-term client relationship. We are committed to implementing the required changes so that our clients benefit from the opportunities MiFID has to offer.

If you are a client of ING Wholesale Banking, receiving ING MiFID services, you have been sent a classification letter and an information pack on MiFID. This page and our page on Disclosure and Reporting tell you about the essential elements of MiFID and how they apply to you.

ING’s key policies are set out below and can be accessed via the links.

In the event that you have questions or queries, please do not hesitate to contact Arden Vega, ING Compliance Amsterdam at

MiFID policies and forms

For ING Bank N.V. and its branches and subsidiaries. The ING WB Terms of Business for Professional Clients and ECPs are legally-binding terms which set out the basis upon which we provide our services to you and describe your rights and obligations as a client.

*) Pentru procesul local de reclamatii si petitii va rugam sa consultati, sectiunea Reclamatii si petitii


Also available in: Romanian


If you have a question or a complaint about our information on MiFID II, please fill in your details in the contact e-mail.

I have a questionI have a question
I have a complaintI have a complaint

Other languages

DutchIndien u een vraag of klacht heeft over onze
informatie van MiFID II, laat dan uw gegevens
achter in een contact e-mail.
Ik heb een vraag
Ik heb een klacht
CzechPokud máte dotaz nebo stížnost týkající se
naší informace k MiFID II, vyplňte, prosím,
podrobné informace v emailu.
Mám dotaz
Mám stížnost
FrenchSi vous avez une question ou une plainte concernant
nos informations sur MiFID II, veuillez entrer vos
coordonnées dans le mail de contact.
J'ai une question
J'ai une plainte
GermanZu Fragen oder Beschwerden über unsere Informationen
bezüglich MiFID II senden Sie bitte Ihre Kontakt-
informationen via E-Mail.
Ich habe eine Frage
Ich habe eine Beschwerde
HungarianAmennyiben kérdése, észrevétele merülne fel a MiFID II-vel
kapcsolatban nyújtott információkkal kapcsolatban, kérjük
szíveskedjen ezt a kapcsolatfelvételi e-mailben megadni.
Lakossági ügyfél
Kérdésem van
Panasszal élek
ItalianSe avete domande o reclami sulla nostra
informativa su MiFID II, fornite i vostri dettagli
nella e-mail di contatto.
Ho una domanda
Ho un reclamo
PolishJeśli masz pytanie lub reklamację dotyczącą
prezentowanych przez nas informacji o MiFID II
proszę podaj szczegóły w emailu.
Mam pytanie
Składam reklamację
RomanianIn cazul in care aveti intrebari sau o reclamatie cu privire la
informatiile furnizate de noi cu privire la MiFID II, va rugam
sa completati detaliile dumneavoastra in mesajul
electronic de contactare.
Am o intrebare
Am o reclamatie
SpanishSi tiene alguna queja o reclamación en relación a
nuestra información sobre MiFID II, por favor rellene
sus detalles en el contacto e-mail.
Tengo una pregunta
Tengo una queja o reclamación


Please see our MiFID disclosure and reporting