E-commerce payment confirmation

As of 31 December 2020, all online shops need to comply to the new EU-guidelines for e-commerce payments. Therefore, as of October 2020, we will start asking for an ING Commercial Card app confirmation when making certain e-commerce payments. Lodged card payments (CTS) and virtual card payments (Purchase Control) are exempted from e-commerce payment confirmation.

You need to have a smartphone or a tablet. Download and activate the ING Commercial Card app and you are ready to use e-commerce payment confirmation!

The app can be downloaded from Google Play or the App Store. For more information about app activation, have a look at our step-by-step manual.

When doing an e-commerce purchase at an online shop:

1. Confirm your e-commerce payment in the online shop

2. Take your smartphone / tablet

3. Open the app or click on the verification pop-up

4. Log into the app

5. Validate your purchase details on your smartphone / tablet

6. Confirm your e-commerce purchase in the app

For some online shops you may need to confirm your e-commerce order in the online shop as well.

It is therefore no longer required to type over codes to confirm your e-commerce payments: easy does it!

Soon, fingerprint and facial recognition confirmation will be introduced, making your confirmations even easier.