E-commerce payment confirmation
As of 31 December 2020, all online shops need to comply to the new EU-guidelines for e-commerce payments. Therefore, as of October 2020, we will start asking for an ING Commercial Card app confirmation when making certain e-commerce payments. Lodged card payments (CTS) and virtual card payments (Purchase Control) are exempted from e-commerce payment confirmation.
You need to have a smartphone or a tablet. Download and activate the ING Commercial Card app and you are ready to use e-commerce payment confirmation!
The app can be downloaded from Google Play or the App Store. For more information about app activation, have a look at our step-by-step manual.
When doing an e-commerce purchase at an online shop:
1. Confirm your e-commerce payment in the online shop
2. Take your smartphone / tablet
3. Open the app or click on the verification pop-up
4. Log into the app
5. Validate your purchase details on your smartphone / tablet
6. Confirm your e-commerce purchase in the app
For some online shops you may need to confirm your e-commerce order in the online shop as well.
It is therefore no longer required to type over codes to confirm your e-commerce payments: easy does it!
Soon, fingerprint and facial recognition confirmation will be introduced, making your confirmations even easier.