FAQ New ING Commercial Card Portal and App 2025

We have launched GBP & CHF card programs in the week of August 25, 2025. The EUR card programs are expected to launch in phases starting September 24, 2025. The old portal and app will be decommissioned per October 6, 2025.

There will be a new app that you can download from the Opens in a new tabApple App Store or Opens in a new tabGoogle Play Store and a new online environment (portal). You will receive the login details via email to access the app and portal.

The new app and portal are easier to use. With the new app and portal, you can view your PIN and activate your card. Additionally, the Programme Administrators can make changes for the cards in their programs.

In the App:

1. tap on the ’More’ button in the bottom of the screen

2. tap on 'Username'

3. Follow the steps to change the relevant contact information and tap "Save”

In the Portal:

1. Go to the upper right corner and click "YOUR NAME",

2. Click “Edit Personal Information”

3. Follow the steps to change the relevant contact information

Check your spam folder, the emails are send from noreply@ing.com. No emails? Go to the login page in either app or portal. 

In the app: 

1. Tap Trouble Signing In?  
2. Tap Retrieve Username and follow the steps 
3. Go back to Trouble Signing In? And tap Reset Password.  
4. Enter your username in the username field and tap Submit.  
5. Enter the one-time passcode that is sent to you by text.  

1. Create your new password and a new password hint.  
2. Tap Submit 

In the portal: 

1. Click Forgot your User ID in the menu. 
2. Enter your email address and click Submit.  
3. Select your mobile phone number to receive your one-time passcode 
4. Enter the one-time passcode that is sent to your mobile phone, click Continue. 
5. You will receive an email with your Username.  
6. Click Reset Logon credentials in the menu.  
7. Enter your username and email address and click Submit.  
8. Select your mobile phone number to receive your one-time passcode.  
9. Enter the one-time passcode that is sent to your mobile phone and click Continue.  
10. You will receive an email with instructions on how to reset your password 

If the steps do not result in an email, please contact your Programme Administrator who can check in the app or portal if your email address is correct in our system. If not, the Programme Administrator can make the correction in the app or portal.  

In the App:

1. tap on the ’Teams’ button in the bottom of the screen

2. Tap on ‘Search for Users’

3. Select the correct cardholder

4. Follow the steps to ‘manage contact information’ 

In the Portal:

1. Go to "Administration", Under “Manage Users” select "Maintain user information”.

2. Use the search fields to find the cardholder you would like to make changes for

3. Select the correct cardholder

4. Follow the steps to change the relevant information of the cardholder

It could be that your mobile phone number registered in our cardholder system is incorrect. Please contact your Programme Administrator who can check in the app or portal if your phone number is correct in our system. See the steps in the question ‘How can the Programme Administrator view and change my contact information in the ING Commercial Card App or Portal?’ Alternatively please contact our Corporate Card customer helpdesk to check if your contact details are up to date in our system.

Easily request a new one-time passcode by clicking on ‘Re-send Passcode’ in the app or portal.

The login process of the new app and portal uses two-factor authentication. This means that after entering your username and temporary password, you will receive a one-time security code by SMS message. Make sure your mobile phone number is up to date in the cardholder system.

Important features like confirming online payments will no longer work in the old app and portal once the new ones are live. Transactions and balances will also not be updated in the old app and portal. The old portal and app will be decommissioned per October 6, 2025.

When the new app and portal are live, all your data will be ready for you in the new environment. Important features, such as confirming online payments will no longer work in the old app and portal. Your transactions and balance will also no longer be updated here. The old portal and app will be decommissioned as of October 6, 2025.

In the app:

1. Go to Trouble Signing In
2. Choose “unlock account”
3. Fill in your username
4. You will receive a One Time Passcode on your mobile number
5. Fill in the One Time Passcode
6. Your account is unlocked

In the portal:

1. Choose “reset login credentials” in the logon page
2. Fill in your User ID and e-mail address
3. Click on your mobile number and fill in the One Time Passcode
4. You will receive a reset link in your email
5. Click on the reset link
6. Fill in your username
7. Click on your mobile number and fill in the One Time Passcode
8. Choose and new password and a password hint and save

If you were active as a “delegate” in the old portal, you have automatically been assigned the role of PA Viewer or Cardholder Viewer (these are the roles in the new app and portal). If you were not active as a delegate in the old portal, please contact our Customer Service so you can be set up as a PA Viewer or Cardholder Viewer. To set up a new user, you can also contact our Customer Service.

You may see your transaction listed under both Authorizations and Transactions. This is not a duplicate booking. Authorizations are reserved transactions that have not yet been processed. Once processed, the transaction will appear in your transaction overview.

The final amount of the booked transaction may differ from the original authorization due to exchange rate fluctuations and currency conversion fees.

This is currently not possible. We expect to make this available in the coming year.

Tap the “Teams” button at the bottom of the screen.
Here you will find card accounts and user profiles.
Use the search buttons to find the correct card account or user profile.
Tip: Use the asterisk (*) as a wildcard before and/or after your search term.

This means that something went wrong in the communication between the webshop and ING. We recommend trying again. If it still doesn’t work, please contact our Customer Service.

This is the 3-digit code located on the back of your card.

Tap “More” to go to your app settings.
Here you can enable biometrics.
We recommend enabling biometrics for a more user-friendly experience.

1. Log into the new portal: ingcommercialcard.ing.com
2. Go to ‘Administration’ in the main top men
3. Select under ‘Manage Users’ ‘Maintain User information’
4. Select your options or leave options blank
5. Press SEARCH
6. Scroll down, see the Search Results or if you prefer in report format: next to the Search Results click ‘Export All’
7. Download the txt report
8. Open in XLS (convert txt to xls)