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Wholesale Banking

Manage your card PIN and Password

Change your PIN and Password

A PIN is a 4-digit number you use to pay with your physical corporate card. You will receive your initial PIN in the letter we sent you via post. 

You can change your PIN at every ING ATM that supports MasterCard in most of the European countries with the exception of Luxembourg, Austria, Germany, Spain, and France.

In the Netherlands, you can change your PIN at an ATM (Dutch "Geldmaat") that accepts MasterCard.

To change your PIN:

  1. Insert your card in the ATM ("Geldmaat")
  2. Enter the PIN that ING has issued to you
  3. Select PIN services from the screen menu
  4. Then Select a new PIN option

Select a 4-digit PIN you can easily remember but is difficult to guess by an outside party. Do not use your postal code, your date of birth or any part of your card number. For security reasons, some combinations will not be allowed, such as descending or ascending sequential series of numbers (e.g. 1234).

If you have forgotten your PIN

Contact the ING Service Team on +31 10 428 95 81 (available 24/7) and they will re-issue your current PIN by letter.

Your PIN has been blocked

Contact the ING Service Team on +31 10 428 95 81 (available 24/7).

Password and Password reset

To log into the ING Commercial Card Portal and App, you also need a password – this is normally a combination of numbers, letters, and special characters. If you forgot your password for the Portal and App, you can go to the Portal and click on 'Forgotten your password?' or click on 'Forgot password' in the App. You will receive a temporary password by email to reset your own password. You cannot use passwords you have used before.