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Wholesale Banking

Lost/stolen card or report fraud

Lost or stolen card

If your card has been lost or stolen, please contact our Customer Service team. When reporting a lost or stolen card, the following information is required:

  • When the card was lost or stolen;
  • Where the card was lost or stolen;
  • Confirmation of the last valid transaction with your card.

We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.

Report fraud 

In case of fraud or suspicion of fraud with your corporate card, immediately contact the ING emergency line (+31) 20 228 8800.