Lost/stolen card or report fraud
Lost or stolen card
If your card has been lost or stolen, please contact our Customer Service team. When reporting a lost or stolen card, the following information is required:
- When the card was lost or stolen;
- Where the card was lost or stolen;
- Confirmation of the last valid transaction with your card.
We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.
Step 1: contact us
Report fraud or a suspicion of fraud to our Customer Service team immediately. You can do this 24 hours a day, 7 days a week. In any event, do this no later than 30 days after the date of your statement (digital or paper version). If you report this quickly, we can usually prevent the amount being collected from you or from the company. We can also send you a new Corporate Card immediately.
Step 2: processing the fraud report
Following the telephone report, we will send you a fraud form by regular mail, or if you prefer, by e-mail. The form must be returned to us within 14 days. The faster the forms are completed and returned, the sooner your fraud report can be processed. We may require extra information from you if the location where the fraud has taken place demands this.
If your Corporate Card is used fraudulently while lost, stolen, or if you have not received or requested a card, you must attach a police report to your fraud form.