Lost/stolen card or report fraud
Lost or stolen card
If your card has been lost or stolen, please contact our Customer Service team. When reporting a lost or stolen card, the following information is required:
- When the card was lost or stolen;
- Where the card was lost or stolen;
- Confirmation of the last valid transaction with your card.
We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.
In case of fraud or suspicion of fraud with your corporate card, immediately contact the ING emergency line (+31) 20 228 8800.