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Wholesale Banking

Corporate Cards FAQ

Find the answers to your most frequent questions about Corporate Cards.

Jump straight to your question:

How can I get a copy statement?

The Programme Administrator (PA) can call the ING service team and ask for the copy statement of the programmes he is responsible for.
Cardholders can only ask for copy statements of their own card also through the ING service team.

How can I apply for a new PIN?

Please contact the ING Service team in case you need a new PIN.

+31 (0)10 428 95 81 (24/7)

How can I change cardholder information (eg limit, address)?

You can use the “Change Cardholder Information” form which is available through your Personal Administrator (PA).

Where can I see transactions real time?

You have up-to-date insight into your transactions through the ING Commercial Card portal or via the ING Commercial Card app.

How can I apply for SDRAM?

You need to have access to Smart Data in order to apply for SDRAM. Once you have Smart Data you can apply for SDRAM by calling the ING Service Team +31 (0)10 428 95 81 (24/7)

What are the tariffs and conditions?

You can find the tariffs and terms and conditions on the Requesting an ING Corporate Card page.

Lost or stolen card - what to do?

In the event of your card being lost or stolen, please contact our Customer Service team: +31 10 428 9581 (24/7).

When reporting a lost or stolen card, the following information is required:

  • when the card was lost/stolen
  • where the card was lost/stolen
  • confirmation of the last valid transaction with your card.

We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.

Security

Company liability waiver

An insurance protecting you against unauthorised use of cards.

SafeGuard insurance and assistance for cardholders

A service which insures each cardholder against delayed or lost luggage and flight delays, and provides them with legal, medical and organisational assistance when needed.

Secure code

Gives protection against fraud when purchasing online.

I received a text message from ING about a suspicious purchase. What to do?

Security alerts help prevent misuse of your card. Whenever a potentially suspicious purchase with your card is detected, ING can notify you immediately by a text message to confirm a transaction.

Manage alerts

With security alerts you will be able to receive and send back messages regarding suspicious activity on your card. If a transaction is qualified as suspicious, a text message can be sent to you by ING Commercial Cards (+44 78 60 04 74 44):

  • if the purchase is yours, reply as directed in the text message - no additional action is required
  • if you do not recognise the purchase, respond as directed and ING suspends your card immediately and sends you a message with the necessary details for further resolution.

Ensure you have provided ING with your updated mobile phone number. You can do so by calling ING Customer Service at: +31 10 428 9581 or use our local access numbers.

Which exchange rate does ING use?

ING uses the exchange rate in effect on the date on which the transaction is entered into your Corporate Card account, to convert foreign currencies to euros. This transaction entry date may differ from the date on which you used your Corporate Card. ING uses the MasterCard price list.