Request the release of your unclaimed funds
In line with ING Philippines Retail Exit, the ING mobile app has been discontinued and all ING accounts have been closed as of 26 October 2022, 12 noon. All accounts with remaining balances after the said date were charged a one-time processing fee of PHP 1,000 per account or the total balance left in the account, whichever is lower. This fee covers post-closure system maintenance, account verification, and balance withdrawal service-related costs after the app closure.
We understand that you may not have been able to zero out your account before the app closure. Starting 15 November 2022, you may request your unclaimed funds by following the steps below.
Our team will review your request and provide the process and list of applicable documentary requirements.
STEP 1: Send an email to customercare@ing.com
For your security, our team will review and verify your submission.
STEP 2: Submit the required documents via email to customercare@ing.com
After the initial review of the documents provided in step 2, we will provide detailed instructions on how to submit the required documents in hard copy. Once all required documents are received and successfully validated, we will proceed with the transfer of the funds to your nominated bank account.
STEP 3: Submit the required physical documents to our office.
Account verification and security
Please note that personal information and supporting documents will be required to verify your identity and process your claim for unclaimed funds. For your protection, please transact only through the official contact details published on this page. Do not engage with or provide information to individuals claiming to represent ING who offer assistance in recovering unclaimed funds. All claim-related inquiries and correspondence will be handled exclusively through ING's official email address: customercare@ing.com. To ensure the secure and orderly handling of requests, unscheduled visits to ING's office will not be accommodated. Instructions on the submission of required physical documents, including the applicable schedule, will be provided through official communications.
Contact us
- Email: customercare@ing.com
- Phone: +63 2 8479 8888
- Address: 22nd Floor, Arthaland Century Pacific Tower, 5th Ave. cor. 30th St., Bonifacio Global City, 1634 Taguig City, Metro Manila, PH
Banking hours: 9:00am - 3:00pm
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We care about your privacy. Contact our Data Protection Office at DPOManila@ing.com
Privacy Statement
For concerns, please send us an e-mail via customercare@ing.com. Deposits are insured by PDIC up to Php 1,000,000.00 per depositor. ING Bank N.V., Manila Branch is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph).