Direct Online Onboarding Request (DOOR)
26 February 2026
Reading time: 5 min
DOOR is our new self‑service digital onboarding tool that makes it easy to submit all required KYC information for one or multiple entities in a single, secure workflow. Designed for KYC representatives and businesses managing several subsidiaries or complex structures, DOOR replaces unclear, manual onboarding with a guided digital process that shows exactly what is needed and keeps everything organised within the InsideBusiness Portal.
What are the benefits of DOOR?
✔ Faster onboarding
Submit KYC information for one or multiple entities in one guided workflow.
✔ Clear requirements
Know exactly which documents you need based on your country and entity type.
✔ Secure and reliable
All information is shared safely within the InsideBusiness Portal.
✔ Transparent progress
See the status of your onboarding at every step, with automated reminders when action is needed.
✔ Designed for clients with multiple entities
Easily onboard several subsidiaries or complex ownership structures in a single request.
How it works
Watch a short video about DOOR to learn more.
Frequently asked questions
How to start onboarding?
1. Log in to Opens in a new tabInsideBusiness. Check that the connection is secure (https:// and ING certificate in the padlock).
2. In the top‑right corner, open the subscription dropdown and select Client entity onboarding.
3. In the left‑hand menu, click Services, then select Onboarding new entity.
4. In the onboarding dashboard, locate and open the request with reference case ID.
5. Fill in all required fields, upload all requested documents, and submit the onboarding request.
I don't have access to InsideBusiness
If you are a new InsideBusiness user and do not yet have access, please ask your relationship manager to create the onboarding request and grant InsideBusiness access to your KYC representative(s).
Access may take up to 48 hours to be activated.
Trouble logging in?
Please contact InsideBusiness Support: InsideBusiness.Support@ing.com
What we need from you to complete your onboarding request?
Requirements may vary depending on country and your selections.
You may be asked to provide:
Entity details and documentation
(for example: extract of commercial register, organisation chart, UBO register extract)
Business activities
(for example: sanctions, involvement with high-risk countries, transaction profile)
Natural person documents and information
(for example ID copies for CEO/CFO and UBO’s, source of wealth)
I don't see an option for onboarding in InsideBusiness
Switch to the subscription “Client Entity Onboarding”
(top-right corner dropdown next to the envelope icon).
Go to Services (left menu) → Onboarding new entity
Read the instructions and click Continue Onboarding
Select an existing case or create a new one in the top-right corner
How many entities can you onboard in one case?
DOOR supports up to 10 entities per case. For faster processing time we recommend to provide 3-4 entities in single request.
Do you need to complete everything at once?
No. You can save your progress at any time by using “Save & Exit” button and return later to edit and continue.
You can move forward only after all required fields in a chapter are completed, but you can always go back to previous sections to adjust information.
How long is a DOOR case open?
The case is open for 60 days. If you are not able to submit the case in that time the case will expire and you need to start new onboarding request.
Can you work on one onboarding case with multiple KYC representatives?
Yes - but not simultaneously.
Please make sure to save progress before another user continues.
In which countries is DOOR available?
You can use DOOR in: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Switzerland and United Kingdom.
We’re continuously expanding, and more countries will be added soon.
If your country is not listed, please contact your relationship manager to request an onboarding.
Need help?
For questions or issues related to the onboarding application, please contact:
Your relationship manager
DOOR Support: DOORCJO@ing.com