Digital onboarding
Reading time: 5min
29 September 2026
A faster way to get started with ING
Need to onboard a new entity and open an account with ING? With digital onboarding through InsideBusiness, you can complete the required steps online, securely share documents, and track the progress of your request in one place.
Digital onboarding at a glance
Digital onboarding through InsideBusiness simplifies the onboarding process by bringing all required steps, documents and communication together in one place. InsideBusiness is ING's online banking and client service platform for Wholesale Banking clients, helping you manage onboarding requests from start to finish.
Why use digital onboarding?
Get started faster
Complete onboarding and account opening through one digital process.
Share documents securely
All information is shared securely within the InsideBusiness Portal.
Track progress online
Monitor the status of your request and see any outstanding actions at every step.
Manage multiple entities and accounts
Handle multiple entities and account-opening requests through a single onboarding case.
How it works
Watch a short video about digital onboarding to learn how to get started.
FAQs
How to start onboarding?
1. Log in to Opens in a new tabInsideBusiness. Check that the connection is secure (https:// and ING certificate in the padlock).
2. In the top‑right corner, open the subscription dropdown and select Onboarding Centre || Subscription name.
3. In the left‑hand menu, click Services, then select Onboarding Centre.
4. In the onboarding dashboard, locate and open the request with reference case ID.
5. Fill in all required fields, upload all requested documents, and submit the onboarding request.
I don't have access to InsideBusiness
If you are a new InsideBusiness user and do not yet have access, please ask your relationship manager to create the onboarding request and grant InsideBusiness access to your KYC representative(s).
Access may take up to 48 hours to be activated.
Not sure whether to use InsideBusiness?
No problem. Access for onboarding purposes is free of charge. Once your onboarding is complete, you can decide whether you'd like to continue using additional InsideBusiness services based on your banking needs. Learn more about InsideBusiness here.
Trouble logging in?
Please contact InsideBusiness Support: InsideBusiness.Support@ing.com
What documents do I need to complete my onboarding request?
Requirements may vary depending on country and your selections.
You may be asked to provide:
Entity details and documentation
(for example: extract of commercial register, organisation chart, UBO register extract)
Business activities
(for example: sanctions, involvement with high-risk countries, transaction profile)
Natural person documents and information
(for example ID copies for CEO/CFO and UBO’s, source of wealth)
I don't see an option for onboarding in InsideBusiness
Switch to the subscription Client Entity Onboarding
(top-right corner dropdown next to the envelope icon)
Go to Services (left menu) and select Onboarding new entity
Read the instructions and click Continue Onboarding
Select an existing case or create a new one in the top-right corner
How many entities can I onboard in one case?
Digital onboarding supports up to 5 entities per case. For faster processing time, we recommend providing 3 to 4 entities in a single request.
In which countries is digital onboarding available?
Digital onboarding is currently available in: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hong Kong, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Switzerland, Taiwan and United Kingdom.
If your country is not listed, please contact your relationship manager to request an onboarding.
Do I need to complete everything at once?
No. You can save your progress at any time by using the Save & Exit button and return later to edit and continue.
You can move forward only after all required fields in a chapter are completed, but you can always go back to previous sections to adjust information.
Can I work on one onboarding case with multiple onboarding representatives?
Yes, but not simultaneously.
Please make sure to save progress before another user continues.
Need help?
For questions or issues related to the onboarding application, please contact:
Your relationship manager