Know Your Customer Collection & Validation Service
Save time managing KYC requests in InsideBusiness
KYC Collection & Validation Service helps you complete Know Your Customer (KYC) requests more efficiently in InsideBusiness. Information you've already shared can be reused, so you only need to validate or update it when required.
KYC Collection & Validation Service at a glance
KYC requests are a necessary part of banking, but managing them doesn't have to be time-consuming.
With the KYC Collection & Validation Service in InsideBusiness, you can securely manage KYC information and document requests through a single digital process. Information you've already shared can be reused, so you don't need to provide the same details repeatedly. This reduces administrative effort and keeps requests, documents and communication together in one place.
This feature will go live at the start of 2027.
Why use KYC Collection & Validation Service
- Save time on recurring requests: Information you've already shared can be reused, so you only need to confirm or update it when circumstances change.
- Share information securely: Exchange KYC information and supporting documents through InsideBusiness, a secure channel designed for sharing sensitive information.
- Keep everything in one place: Manage requests, documents and communication through a single digital process. No need for multiple, lengthy emails that contain sensitive information.
- Stay in control: View all open KYC requests in one dashboard and track their progress from start to finish.
How it works
Set up your KYC Representative for InsideBusiness
Before using KYC Collection & Validation Service, your company needs to nominate one or more KYC Representatives and have them activated in InsideBusiness. Your ING representative can help you get started.
Open KYC Service
Sign in to InsideBusiness and navigate to Services > My KYC Actions to view your open KYC requests and their status.
Review and update information
Open a request and answer the required questions. Add comments where needed to provide additional context.
Submit and track progress
Submit your request. After review by ING, your request will appear in History.
FAQs
How do I get access to KYC Collection & Validation Service in InsideBusiness?
To use KYC Collection & Validation Service, your organisation must first nominate one or more KYC Representatives and have their access activated in InsideBusiness. Your ING representative can help you with this process.
Once activated, sign in to InsideBusiness and navigate to Services > My KYC Actions to access the service.
Please note, this feature will go live at the start of 2027.
What is a KYC Representative?
A KYC Representative is the person within your organisation responsible for providing, reviewing and updating KYC information through InsideBusiness.
Where can I find KYC Collection & Validation Service?
After signing in to InsideBusiness, navigate to Services > My KYC Actions to view and manage your KYC requests.
Is KYC Collection & Validation Service secure?
Yes. KYC Collection & Validation Service is available within InsideBusiness, providing a secure way to share information and documentation.
Need support?
Need help getting started or have questions about a KYC request?