Merchant commerce solutions

As merchants in a global market, you want to offer your customers a seamless payment experience across all payment channels. ING’s merchant commerce solutions help you do just that.

Flexible, in-store solutions

We deliver an easy and convenient check-out experience for your in-store shoppers that allows them to choose how they want to pay. Whether they use debit cards, credit cards or mobile apps. Simple, secure and flexible.

For in-store services, e-commerce and omni-channel solutions:

• Payments are accepted through any channel, wherever your customer is located.
• We are a trusted business partner for all banking and payment solutions.
• Real-time analytics provide business insights and control, as well as optimising conversion rates.

Showcase: innovative payment requests by IKEA and Albert Heijn

ING and our partner Payvision can offer you a range of payment products and services that matches the diversity of your customer base. All transactions, from in-store to e-commerce and mobile, are secure, data-driven and have a global reach.

Easy e-commerce

Thanks to our partnership with Payvision, we can offer more than 80 online payment methods for your e-commerce channels, including Apple Pay (e.g. Maestro), Visa, iDEAL, Alipay, JCB and Union Pay. We can also facilitate cross-border payments in more than 150 currencies for clients worldwide. Payment links in your messages to customers facilitate quick and easy payments.

Client case: ING/Payvision: making life easy for Mazda

Omni-channel

Our solution uses a platform that is designed for seamless customer experience in an omni-channel world. It provides a holistic buyer experience across all your channels, combining in-store and e-commerce. The platform provides access to the following omni-channel solutions:

• Endless Aisle
• Click and Collect
• Omni-channel return/refund
• OneClick and Recurring (Tokenisation)
• One contract and one overview (reporting) across your channels

To ensure you can give your customers the omni-channel experience, you will need to connect all your relevant back-office systems (e.g. Order Management Systems). This is key to achieving the omni-channel experience. ING/ Payvision will dedicate a team that will analyse your current set-up in order to guide and advise you through this complete process.

Feature summary

• Global card acquiring
• 80+ alternative payment methods
• Online, Mobile and POS
• 150+ currencies
• Fraud Management using machine learning technology
• Data science team
• Major eCommerce plugins available
• Tailor-made solutions for marketplace & franchise

Available to more corporate clients

Our innovative commerce solutions are currently available to many of our corporate clients and will be offered to more clients in the near future.