Security information

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Internet banking is a great success, but this success also has a downside: criminals are increasingly targeting internet banking and are trying to find methods to break into bank systems and divert funds.

ING does everything in its power to prevent any misuse of ING’s internet banking services. ING continuously invests in upgrading the software and improving security measures. However, secure internet banking is a shared responsibility of you and ING. As a valued bank customer, you are responsible for properly securing your computer and (network) environment against misuse by unauthorised persons.

For this reason, we present a number of important points of attention for improving the security of your environment when working with internet banking and accompanying security tools.

ING regularly updates these pages as well as provides security information within the closed banking environment. Regularly check for updates and always take action based upon the provided information.

Please contact your ING helpdesk (see below) as soon as possible when you suspect something is amiss, explaining your concern. With your help our employees can determine whether your internet banking subscription has been misused and block access to prevent any further abuse.

For InsideBusiness Payments, contact the IBP Helpdesk (NL) or Client Services (FR).

For InsideBusiness Trade, contact your local customer services.

For IBP CEE, please contact your local Customer Services. (Click on the top menu item ‘Contact Us’ of the local or regional site).