What to do in case of (suspected) fraud

If internal or external fraud has been established and the fraud is in progress, meaning the payment was made in the last few days, take the next measures.

Immediately report this to your regular ING contact providing as much information as possible (e.g. account numbers, users). By calling your bank quickly, you will increase the likelihood of recovering the embezzled funds.

 

Fraud in progress

If you suspect fraud in progress, always notify your ING contact or ING Wholesale Banking Fraud operations immediately. Although a transaction made is permanent, we can try to retrieve or block the funds before they disappear permanently from the beneficiary account. Speed is of the essence because the chances of reversing your transaction diminishes with every minute.

If your ING contact is not available, please call ING Wholesale Banking, Fraud operations at +31 20 584 7840.

Availability:
Monday to Friday between 7:00 am and 0:00 am CET
Saturdays between 8:00 am to 5:00 pm CET
Sundays closed.

Outside working hours or in case of fraud that occurred in the past, please contact wb.fraudalert@ing.com. We’ll get back to you within four hours (during our opening hours).

 

Fraud detection well after the fact

After 24 hours it is practically impossible to recuperate stolen amounts. If the fraud occurred a while ago, it is not likely that the embezzled funds can be blocked and retrieved. In this case, please report the case via e-mail to wb.fraudalert@ing.com.

The client/employee can expect a first response from ING within 4 hours (during European banking hours) with advice and information on a case-by-case basis.

Note that any employee or client who has or thinks they have been a victim of fraud must report fraud to the designated local authorities. ING cannot take legal action on your behalf, but can advise you on the steps to be taken. 

 

What to do in case of doubt?

Better safe than sorry: every suspicious transaction, unexpected behaviour while using eBanking or questionable communication in the name of the bank should be reported to ING.

 

What if ING detects suspicious behaviour?

When ING detects suspicious behaviour, for example questionable login attempts or strange transactions, you could be contacted by ING to verify the validity of the detected event. Communication will, as much as possible, be handled by an ING employee known to you. In case you have doubts about the identity of an ING employee calling, you should always report this.

 

Important information

The information on this page is provided to you solely for informational purposes in order to make you aware of the most frequent cases of fraud and provide you with recommendations to protect yourself against it. This information does not ensure that your company, acting upon these recommendations is or will be protected against any occurrence of fraud detailed on this website. No rights can be derived from the use of and reliance on the safeguards you take by following up these recommendations. ING does not accept any responsibility or liability with respect to your reliance on and the actions you take as a result of these recommendations. This disclaimer is governed by Dutch law.