Welcome to

InsideBusiness Trade (Netherlands & Belgium)

InsideBusiness Trade is a secure website for clients of ING, offering personalised access to all online documentary trade and bank guarantee products.

Customer Support Desk Dutch clients
Customer Support Desk Belgium clients
Weekdays from 8:30 to 17:00
Tel. +31 20 652 2210 (EN, NL)
Email: IBTSupport@ing.com
Weekdays from 8:30 to 16:30
Tel. +32 9 268 19 10 (EN, NL and FR)
Email: TFCustomerServicesGent@ing.be

Message Board

Browser settings for correct display

Sometimes the website does not display or react correctly when using IE9/IE10/IE11. You can usually solve this problem by clicking on the ‘Compatibility View’ button displayed on the menu bar. Data which has not been saved must be entered again.

If your viewing problem is solved, you do not have to click the button again when visiting the site a next time. IE9/IE10/IE11 will automatically display the site in Compatibility View mode on each visit to the IBT website, provided you have not deleted the ‘cookies’ from your computer.

If, however, you want to visit the website using IE9/IE10/IE11 without the compatibility view mode, you have to click the compatibility view button again.

Internet Explorer also offers Developer Tools which will show after pressing F12. Here, you can check which mode is active (e.g. Compatibility View IE8). The browser mode should display ‘Compatibility View IE8' for optimum functioning of IBT, as shown in the red circle below. 

To make sure the setup for the viewing will not disappear you can add the web site to the compatibility via settings.

In conclusion

The difficulties appear to occur in IE9/IE10/IE11. The above is not applicable to IE8. If, however, you experience difficulties when using IE8, you will find the settings for compatibility view in the ‘Tool’ tab in the menu bar. You can add the IBT website via the ‘Compatibility View Settings’ screen.

If you are not able to solve the issues with the above-mentioned steps, you have some other options. You can delete so-called ‘cookies’, empty the cache or change the pop-up screen settings. In this case, we advise you to contact Customer Support Desk InsideBusiness Trade. See the contact information on the right.

Internet Explorer is the only internet browser we support.

 

Customer Support Desk Dutch clients

Weekdays from 8:30   to 17:00
  Tel. +31 20 652 2210 (EN, NL)
  Email: IBTSupport@ing.com

 

Customer Support Desk Belgium clients

Weekdays from 8:30   to 16:30
  Tel. +32 9 268 19 10 (EN, NL and FR)
  Email: TFCustomerServicesGent@ing.be


FAQ

How to register

To make use of the extensive possibilities of the InsideBusiness Trade service, please contact your Account Manager or Sales Department at your local ING Branch Office. Being the expert in this field, he can advise you on the necessary steps to be taken to your online access to the service.

 

Are you not a client of ING yet? Please take contact with our Customer Support Desk.

Application Forms

For Dutch clients For Belgian clients

 

A fully completed and legally and originally signed form should be sent to:

For Dutch clients For Belgian clients

1. For Letters of Credit and Documentary Collections
Documentary Trade
P. O. Box 1441
1000 BK  AMSTERDAM

To speed up the process please forward a copy by fax in advance of the fully completed and legally and originally signed form (fax:  +31 (0)20 563 5818). This however does not relieve you of the obligation to send the original copy.

Please contact Customer Support Desk InsideBusiness Trade for Dutch clients.

1. For Letters of Credit
ING Operationeel Centrum
afdeling Dokumentaire kredieten
Wilsonplein 5b
9000 Gent
---------------------------------------------
ING Centre Opérationnel
département Crédits documentaires
Wilsonplein 5b
9000 Gent

To speed up the process please forward a copy by fax in advance of the fully completed and legally signed form. This however does not relieve you of the obligation of sending the original copy.

2. For Documentary Collections
ING Operationeel Centrum
afdeling Dokumentaire Incasso's
Wilsonplein 5b
9000 Gent
---------------------------------------------
ING Centre Opérationnel
département Encaissements Documentaires
Wilsonplein 5b
9000 Gent 

Fall back procedure

In case the InsideBusiness Trade application is not available for a longer period of time the following procedure applies:

1. Check the InsideBusiness Trade Message Board on the home page of this web site or call your consultant to have the latest information on the expected duration of the non-availability of the InsideBusiness Trade application.

2. In case the expected non-availability is of longer duration and you have an urgent transaction, it is of course allowed to use the paper-based delivery method. There is no explicit permission needed from your ING account manager to do so. 

3. Please download the form from Application Forms. If any problems occur when downloading or printing the form, our Customer Support Desk is obliged to send you a hard copy of this form by regular mail.

List of SWIFT compliant characters

The following set of characters is SWIFT compliant:

  • abcdefghijklmnopqrstuvwxyz
  • ABCDEFGHIJKLMNOPQRSTUVWXYZ
  • 0123456789
  • /-?:().,+
  • <Space>, <Backspace>, <Tab>, <CR/LF> (Enter)

Email notification setup

Email notification informs you of the current status of your transactions. You will receive an email message every time the status of your transaction changes during the processing cycle. This starts the moment the transaction has been sent to ING. You can set up the functionality individually for:

  • Export LC
  • Import LC
  • Incoming Collections
  • Outgoing Collections
  • Bank Guarantees

To start receiving your email notifications, the corporate administrator will have to adjust your user profile(s).

Raw SWIFT message

Raw SWIFT messaging allows you to download the original SWIFT message related to an Export LC. These messages can be used for further processing in your back office system or other purposes.

The following SWIFT messages are available to you:

  • 700 - Issue of a Documentary Credit
  • 701 - Issue of a Documentary Credit
  • 707 - Amendment to a Documentary Credit
  • 710 - Advice of a Third Bank's or a Non-Bank's Documentary Credit
  • 711 - Advice of a Third Bank's Documentary Credit
  • 720 - Transfer of a Documentary Credit
  • 721 - Transfer of a Documentary Credit

How to download SWIFT messages in InsideBusiness Trade:

  1. Log on to InsideBusinessTrade select Applications -> Export LC
  2. Double click on the transaction concerned
  3. Click on "Download SWIFT" (Important: if no messages are available, the button has a different icon)
  4. Select the radio- button for the messages you would like to download and press SUBMIT

Forgot password

If you are a Corporate Administrator and you have forgotten your password, please contact the Customer Support Desk InsideBusiness Trade

In case you are a Corporate User and have lost or suspect theft of your log on password, please contact the Corporate Administrator within your company for a reset of the old and issuance of a new password. Bear in mind that after you have received your new password you will be prompted to change your new password immediately after the first log on attempt. This is part of the normal security procedure in order to maintain confidentiality of your credentials at all times.

Blocked account

In case of a blocked user account, please contact the Corporate Administrator within your company for a reactivation of the account.

If you are a Corporate Administrator you can reactivate blocked user accounts in the User Profile Screen. Open the blocked user’s profile screen and tick the checkbox ‘User Activated’. The blocked account can now be used again.

If you are a Corporate Administrator yourself and your account is blocked, please use the contact information on this site.

Authentication failed

Please make sure that:

  • The CapsLock button is off; your password is case sensitive
  • You are using the right user id
  • You have not made a typing error
  • After three wrong entries, your password is blocked for safety reasons.

Changing the password

Any user is allowed to change his log on password which gives access to the ING InsideBusiness Trade application. In order to do this go to the tab Management in the taskbar, click on Profiles and select your user id. Click with the right mouse button and select Edit. In the screen that opens next, the password can be changed.

In any case the user will be prompted for a change of password every 30 days

You have been informed that after logging on to the InsideBusiness Trade application you would be prompted to change your initial password. However under some circumstances you don’t seem to have the possibility to do so. One of the reasons might be the following:

To change the initial password a pop-up window is invoked. This pop-up window will be suppressed if you have a pop-up killer active on your system. Although most pop-up killers allow you to override individual pop-up window occurrences (e.g. by hitting the ctr-key or esc-key or by clicking on a particular screen item) this might however not be possible in your case.

If so, please disable the pop-up killer feature while working with Inside Business Trade. Please refer to the operating instructions of your particular pop-up killer.

Pop-up window for password change

You have been informed that after logging on to the InsideBusiness Trade (IB Trade) application, you would be prompted to change your initial password. However, you do not seem to have the possibility to do so.

To change the initial password a pop-up window is invoked. This pop-up window will be suppressed if you have a pop-up killer active on your system.

Although most pop-up killers give you the option of showing the pop-up window (e.g. by hitting the ctrl-key or esc-key or by clicking on a particular screen item) this might not be possible in your case.

If so, please disable the pop-up killer feature while working with IB Trade. Please refer to the operating instructions of your particular pop-up killer.

Rules for the password

When you fill in your new password, please make sure that it complies with the following rules:

  • only uppercase and lowercase alpha/numeric characters may be used
  • the length of a password may vary between at least 8 and a maximum of 20 characters
  • A password must contain at least 1 letter and 1 digit
  • characters or punctuation marks (like & % $ * # ? ! . , ; : etc.), are not allowed
  • the character set to be used in composing your password:
    - Uppercase characters: ABCDEFGHIJKLMNOPQRSTUVWXYZ
    - Lowercase characters: abcdefghijklmnopqrstuvwxyz
    - Numbers: 1234567890

Rules for the User ID

For the composition of a User ID, consider using:

  • letters of your company name;
  • letters of the first name and surname of the user
  • sequential number

The message No duplicate User ID allowed means that this User ID already exists within InsideBusiness Trade. The person using this ID may be working for your company, but also for another company connected to InsideBusiness Trade. For security reasons, the application InsideBusiness Trade does not accept any duplicate User ID’s, not even when users are working for different companies.

When you fill in your new User ID, please make sure that it complies with the following rules:

  • only uppercase and lowercase alpha/numeric characters may be used
  • the length of a password may vary between at least 8 and a maximum of 20 characters
  • A password must contain at least 1 letter and 1 digit
  • characters or punctuation marks (like & % $ * # ? ! . , ; : etc.), are not allowed
  • the character set to be used in composing your password:
    - Uppercase characters: ABCDEFGHIJKLMNOPQRSTUVWXYZ
    - Lowercase characters: abcdefghijklmnopqrstuvwxyz
    - Numbers: 1234567890

English version

Users may experience difficulties with InsideBusiness Trade (IBT) when using Internet Explorer version 9/10/11 (IE9/IE10/IE11). This document shows how to solve these issues. We would like to point out that Internet Explorer is the only internet browser we support.

Browser settings for correct display

Sometimes the website does not display or react correctly when using IE9/IE10/IE11. You can usually solve this problem by clicking on the ‘Compatibility View’ button displayed on the menu bar. Data which has not been saved must be entered again.

If your viewing problem is solved, you do not have to click the button again when visiting the site a next time. IE9/IE10/IE11 will automatically display the site in Compatibility View mode on each visit to the IBT website, provided you have not deleted the ‘cookies’ from your computer.

If, however, you want to visit the website using IE9/IE10/IE11 without the compatibility view mode, you have to click the compatibility view button again.

Internet Explorer also offers Developer Tools which will show after pressing F12. Here, you can check which mode is active (e.g. Compatibility View IE8). The browser mode should display ‘Compatibility View IE8' for optimum functioning of IBT, as shown in the red circle below. 

To make sure the setup for the viewing will not disappear you can add the web site to the compatibility via settings.

In conclusion

The difficulties appear to occur in IE9/IE10/IE11. The above is not applicable to IE8. If, however, you experience difficulties when using IE8, you will find the settings for compatibility view in the ‘Tool’ tab in the menu bar. You can add the IBT website via the ‘Compatibility View Settings’ screen.

If you are not able to solve the issues with the above-mentioned steps, you have some other options. You can delete so-called ‘cookies’, empty the cache or change the pop-up screen settings. In this case, we advise you to contact Customer Support Desk InsideBusiness Trade. See the contact information on the right.

Dutch version

Indien u gebruik maakt van Internet Explorer versie 9/10/11 (IE9/IE10/IE11) kunt u problemen ondervinden met de applicatie InsideBusiness Trade (IBT). In dit overzicht leest u hoe u deze problemen kunt oplossen. Wij wijzen u erop dat andere internetbrowsers dan Internet Explorer niet worden ondersteund.

Browserinstellingen voor correcte weergave

Het kan bij IE9/IE10/IE11 voorkomen dat de website niet juist wordt weergegeven of niet goed reageert. U kunt dit probleem vaak oplossen door op de knop ‘Compatibiliteitsweergave’ te klikken als deze in de werkbalk zichtbaar is. Nog niet opgeslagen gegevens moet u daarna opnieuw invoeren.

Als dit de weergaveproblemen oplost, hoeft u bij een nieuw bezoek aan de site niet opnieuw op de knop te klikken. IE9/IE10/IE11 zal deze automatisch weergeven in Compatibiliteitsweergave bij een volgend bezoek aan de IBT- site indien u de zogenaamde ‘Cookies’ op de gebruikte computer niet hebt gewist.

Wanneer u de site opnieuw wilt bezoeken, maar nu met IE9/IE10/IE11 en zonder Compatibiliteitsweergave, klikt u nogmaals op de knop Compatibiliteitsweergave.

Internet Explorer heeft ook een ontwikkelhulpprogramma dat wordt getoond na het indrukken van F12. Hierin kunt u controleren welke modus actief is (voorbeeld Comptabiliteitsweergave IE8). De browsermodus dient `Comptabiliteitsweergave IE8' weer te geven, zoals hieronder getoond in de rode cirkel, voor een optimale werking van IBT.

Om ervoor te zorgen dat de setup voor het bekijken zal niet verdwijnen kunt u de website toe te voegen aan de compatibiliteit via de instellingen. 

Samenvattend

De problemen lijken zich te beperken tot IE9/IE10/IE11. Voor IE8 is het voorgaande eigenlijk niet van toepassing. Indien u toch problemen ondervindt bij het gebruik van IE8, dan kunt u de instellingen voor comptabiliteitsweergave vinden onder de tab ‘Extra’. In het scherm ‘Instellingen voor comptabiliteitsweergave’ kunt u de IBT-website toevoegen.

Als de bovengenoemde stappen eventuele problemen niet (geheel) oplossen, kunt u nog andere mogelijkheden proberen. U kunt zogenaamde Cookies verwijderen, het Cache-geheugen legen en de instellingen voor Pop-upschermen wijzigen. Wij raden u aan om hierover contact op te nemen met onze Customer Support Desk InsideBusiness Trade.