InsideBusiness Trade

You need convenient, seamless access to your documentary trade and bank guarantee products. At ING Wholesale Banking, we are here to meet your changing needs.

InsideBusiness is our new secure digital banking platform that provides a single point of access to a growing selection of services and products. It is accessible anytime, anywhere, whenever you need it.

InsideBusiness Trade is one of the services in our InsideBusiness suite and gives you complete control of your trade portfolio. With a single point of access, you can securely manage your bank guarantees, collections and letters of credit from one screen. Review your upcoming transactions and save time by adding and issuing new letters of credit and generate clear reports from one platform.

With InsideBusiness Trade you can:

  • create new transactions or use templates or details from previous transactions
  • view the status of all your transactions
  • access your complete transaction history along with their details, messages and documents
  • view trade documents before you approve or reject discrepancies
  • set email alerts to notify people of status changes
  • generate standard or personalised reports
  • manage user profiles and access rights to sensitive information

We will keep you updated about future developments and the availability in your country. Thanks to your feedback, we keep improving InsideBusiness Trade features based on your needs.

For more information please contact your ING account service representative.

Customer Support Desk  

Please contact your local TFS contact person


For Singapore Customer Support Desk:

Tel.: +65 6539 7667

E-mail: IBTCustomerSupport@asia.ing.com

Message Board

InsideBusiness Trade will be updated regularly. To read about maintenance and possible downtime:

Click here to read more

Currently no maintenance or expected downtime.


How to register

To use InsideBusiness Trade, please contact your local TFS consultant or Sales team at your local ING Branch Office. As the experts in this field, our representatives can help you register access our online trade service.

Not a client of ING? Please contact our Customer Support Desk.

List of Swift compliant characters

The following sets of characters are SWIFT compliant:

  • abcdefghijklmnopqrstuvwxyz
  • 0123456789
  • /-?:().,+
  • <Space>, <Backspace>, <Tab>, <CR/LF> (Enter)

Technical Requirements

To connect to InsideBusiness Trade, you need to have an up-to-date firewall and anti-virus software. All available safety patches from Microsoft Update should be installed to guarantee that your computer is operating in an up-to-date security environment.

  • One of the latest browser versions: Chrome*, Firefox, Internet Explorer
  • Adobe Reader: one of the latest versions

(*) Chrome is only supported when the ING I-Dentity Card and ING I-Dentity Reader are used in unconnected mode.

ING I-Dentity Card

The ING I-Dentity Card is your digital key to use your ING e-Business Applications. Find answers to your most common login questions for the ING I-Dentity Card and ING I-Dentity Reader here.

ING I-Dentity Reader

Find answers to your most common login questions for the ING I-Dentity Card and ING I-Dentity Reader here.

Secure Banking

When you bank online, it is essential that you feel secure. ING uses the industry's most up-to-date technology to make online banking as safe as possible for you. But you need to ensure that your system is as safe as possible too. Please go to Secure Banking for more information on how to make your computer and network environment as secure as possible.

If your card is lost, stolen, or you think it has been used by someone else, immediately contact the ING heldesk during office hours. After hours, contact the Alarm and Communication Centre ING +31(0)88 464 2224 to block your card.


Direct link to files for downloading

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Amendment request LC

Not applicable.

Issuance request LC

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Technical Support

If you are not able to access InsideBusiness Trade application for a long time, please check the InsideBusiness Trade message board on the home page of this website for updates or call your local Trade Finance Services consultant at your ING Branch.