ING Wholesale Banking Cookie Statement

Cookies allow us to remember your browsing preferences when you visit our websites or apps and to provide information that’s interesting to you. This statement explains how and why we use cookies and how you can decide which cookies you want to allow.

If you are looking for a simple and transparent explanation of what personal data we gather about you and how we process it, please see our privacy statement on ing.com.

 

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What are cookies?

Cookies are tiny files that we store on your computer, tablet or mobile phone when you use our websites or apps. 


InsideBusiness
 uses cookies or similar technologies (hereinafter “cookies”) and does so for improving user experience, improving quality of the service, remembering your chosen settings, and for the basic functioning of the website. InsideBusiness does not use cookies for anything that requires your consent.


INGWB.com
 (not including InsideBusiness) uses cookies to enable us to remember your browsing preferences. They also help us provide you with potentially interesting information. Some cookies ensure that our apps and website work continuously. Other cookies let us analyse your online behaviour (anonymously) on our website. They tell us which country you are in, pages you have visited and which products or services you may be interested in. This information helps us improve our website or simply make your use of it more personalised. Certain cookie types, such as marketing cookies and social media cookies, process personal details.

 

You can choose your own cookie settings on INGWB.com: ‘Allow’ and ‘Do not allow’.

1. Allow:
This allows all cookies:

  • Functional and anonymous analysis cookies on ING WB websites
  • Cookies to track performance of advertisements on LinkedIn and our websites


2. Do not allow:
 
This setting only allows functional cookies and anonymous analysis cookies.


Explanation of the different types of cookies

  • Functional cookies
    Ensure our websites and apps work properly.
  • Analytical cookies (anonymous)
    Measure the general use and quality of our websites, apps, services. This data is used to improve our services and solve problems quickly.
  • Marketing cookies and similar identifiers
    Based on your online behaviour, we can tailor messages (marketing) and content to your interests.
  • Social media cookies
    Share the content of our websites and apps via social media.


Cookies used: InsideBusiness

The following cookies are set during your visit to InsideBusiness.

Functional cookies

Cookie name Description & Purpose Duration
*-session-ID Session cookie to provide authenticated access during a visit to InsideBusiness. These cookies are essential for the normal operation of the website and are removed when you logout. Session
LB_ing-acc-insidebusiness-ingwb-AUTH Load balancer cookies help distributing the processing of web server requests over a pool of machines instead of just one. The cookie used has the sole purpose of identifying one of the servers in the pool and is removed when you logout. Session
Ingwb.sl.target Language setting Session
SLID If you choose to remember your user ID for your next visit to InsideBusiness, we store the encrypted User ID in a cookie and it can only be decrypted by InsideBusiness login.  30 days
Ingwb.sl.lang This cookie is to store the choosen language of the InsideBusiness login page.  30 days

 

Analytical cookies (anonymous)

The information from analytical cookies is passed on to ING’s service providers Soasta and Webtrekk. Soasta and Webtrekk provide us with tools for statistical analyses of the use of the InsideBusiness website. The information collected will not be disclosed to any other third party. ING has agreements with Soasta and Webtrekk in which Soasta and Webtrekk have agreed to use the information (a) in such a way that it has no or only a minor impact on the privacy of the users of InsideBusiness, and (b) only for the purposes of providing ING with statistical analyses of the use of the InsideBusiness website.

Cookie name Description & Purpose Duration
Wt3_eid Webtrekk cookie. EID Ever ID. with First Party Tracking and pixel v3 or higher 6 months
Wt3_sid Webtrekk cookie. Session ID. Information for Device Cookie; only for Third Party Cookies Session
Wt_rla Webtrekk cookie. Request Limit Amount. Number of requests that can still be sent 2 months

 


Cookies used: INGWB.com

The following systems may be used to set cookies during your visit to ingwb.com (this does not include InsideBusiness).

Functional cookies

Cookie Name Description & Purpose Duration
ASP.NET_SessionId .NET application cookie Session
INGWB-cookies This is used to remember your cookie settings (allow/ not allow) 1 year

 

NewRelic

NewRelic’s session cookies enable us to measure and improve the speed of our website. The New Relic Browser agent sets cookies by default. Cookies are placed by the Browser agent and the New Relic collector. The New Relic collector places a cookie when the Browser agent makes a connection and transmits data.
The JSESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application.

Components Description & Purpose
Session identifier This is used by New Relic to monitor session counts for an application.
Domain The JSESSIONID cookie is associated with the New Relic domain.
Expiration JSESSIONID is a session cookie that is deleted when the browser closes.

 

Vimeo cookies

We use Vimeo to embed videos onto our website. Vimeo places the cookie when a video is loaded. Vimeo’s embeddable video player uses first-party cookies that they consider essential to the video player experience. You may limit the cookies set in your browser by taking the steps as described on the Vimeo's cookie policy page. Note that declining cookies may impact your ability to play videos on our website. 

 

Analytical cookies (anonymous)

Hotjar

We use Hotjar’s cookies to anonymously record the behaviour of visitors to our website, including mouse clicks, scrolls and clicks. Hotjar stores first-party cookies on your browser.

Cookies that the Hotjar script may store on your browser:

Cookie Name Description & Purpose Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 1 day
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 1 day
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 1 day
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Session
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. 1 day
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 7 days

 

Google Analytics 
Google Analytics cookies allow us to see what pages you view and what links you click. We have setup Google Analytics in such a way as to keep the data anonymous. Your IP address is not tracked or shared. Google’s Privacy Statement tells you how Google uses the information.

Cookies that Google Analytics stores on your browser:

Value Description & Purpose Duration
_ga Used to distinguish users. 7 days
_gid Used to distinguish users. 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute

 

Webtrekk
Webtrekk cookies allow us to see what pages you view and what links you click. We have setup Webtrekk in such a way as to keep the data anonymous.

Cookies Webtrekk stores on your browser: 

Value

Description & Purpose

Duration
Wt3_eid EID Ever ID. with First Party Tracking and pixel v3 or higher 7 days
Wt3_sid Session ID. Information for Device Cookie; only for Third Party Cookies Session
wt_cdbeid

CDB Ever ID if the CDB is activated, this is the EID of one of the combined devices

more information

15 minutes
Wt_rla Request Limit Amount. Number of requests that can still be sent 7 days
wt_nbg_Q3 Sticky Session Cookie. Set by the Load Balancer to send all requests of a user to the same track server Session
wt_r TI is not being requested for the next 5 min 2 minutes

 

Marketing cookies
These cookies tell us which pages you visited on our website. This helps us post ING WB advertisements relevant to your interests on other websites you visit. We work together with advertising partners such as LinkedIn for this purpose. Through them, we can also search for and target others to whom our advertisements might be of interest. Our advertising partners may use advertising cookies to track which other websites you are visiting. We only place these cookies if you give us permission to do so.

Please note: if you don’t give us permission to place these cookies, you may still see information from us. Those offers will not be based on your behaviour.

 

Social media cookies
Social media cookies enable social networks to see what you do on our sites and the social networks they belong to. The types and duration of cookies set by these social networks may vary between networks. This process is beyond ING WB’s control.


Change your cookie settings for INGWB

We may change this cookie statement from time to time to comply with applicable laws or to reflect our updated business practices. We recommend reading this page every now and then. 

If you have any questions about privacy or how we handle data, please contact us. You can find our contact details on this page, under 'Scope of this Privacy Statement'.