Lost or stolen card, what to do?

In the event of your card being lost or stolen, please contact our Customer Service team: +31 10 428 9581 (24/7).

When reporting a lost or stolen card, the following information is required:

  • when the card was lost/stolen
  • where the card was lost/stolen
  • confirmation of the last valid transaction with your card.


We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.