Our response to the coronavirus

In light of the pandemic spread of the coronavirus we want to inform clients and other stakeholders about how we are responding to the coronavirus and its impact on our staff and our business.

The document that you can download here, describes our approach and provides information on how we respond to the threat and ensure that our services to our customers are not compromised while keeping our
staff healthy and safe. Inquiries that were made by various customers and other stakeholders, including our main regulator the ECB, were leading when we prepared this document.

We trust that this information reassures you that ING does all it possibly can to ensure business continuity and serving you to the best of our ability.