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Wholesale Banking

Fraud prevention

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If you need to block your bank card or InsideBusiness Payments account, please call the numbers below immediately. Although payments are processed and sent online, ING will do everything possible to prevent improper payments from being debited from your account. Remember that speed is important because the chances of preventing a payment are decreasing with every minute.

Support for bank cardholders

phone: +7 495 933 4747, +7 495 229 7337 (24/7)

Technical support of InsideBusiness Payments

phone: +7 499 951 2567 (business days, Monday to Friday: from 9:00 a.m. to 6:00 p.m.)

e: InsideBusiness.Support@ing.com

Immediately notify your account manager or call customer service if you suspect fraud is taking place
phone: +7 495 937 7903 (business days, Monday to Friday: 9:00 a.m. to 5:30 p.m.)

Or use the mailbox
e: anti-fraudRU@ing.com

Please note that ING does not communicate with clients via social media, mobile messengers or chatbots. ING staff will not ask you to install any software on your computer. All current contacts are listed on this site.