We use cookies on our website to show you content we think is relevant to you, to manage the technical operations of our website, and analyse our traffic to further improve our website. We may share information about your use of our site with our social media, advertising and analytics partners. By clicking "Accept", you agree to the use of all cookies as described in our Cookie statement or "Do not accept" to only use cookies strictly necessary for the functioning of the site.

Wholesale Banking

Activate your ING I-Dentity Card

For security reasons, when you log into InsideBusiness, ING requires you to complete a verification step with your ING I-Dentity Card and Reader. Here you will find all the information you need to start using InsideBusiness.

First activation

Before you can start using your ING I-Dentity Card and Reader, you first need to activate your card. If this is your first card, follow these steps:

  1. If your company has appointed a Corporate Administrator, please contact him or her for the activation of your ING I-Dentity Card.
  2. In case no Corporate Administrator has been appointed, check the details on the acceptance form. Sign and return the form to the address stated on it. You will receive an email as soon as we have activated your card.

Your ING I-Dentity Card is valid for 4 years. ING will notify you from 60 days before the expiry date.

Card renewal and activation

There is no need to renew your Card, you can use your mobile app to login. Learn more about mToken or download and install the InsideBusiness app within minutes. You can find the InsideBusiness app in the app stores (for iOS and Android).

If your current card is about to expire, you have to request a new one and then activate it. Here’s how:

  1. After receipt of the new ING I-Dentity Card, log in to InsideBusiness and go to the Knowledge centre, then to ING I-Dentity Card renewal to activate your new card.
  2. Once you complete the process, your new ING I-Dentity Card will be activated and your old card will be automatically revoked.