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Wholesale Banking

Fraud detection well after the fact

After 24 hours it is practically impossible to recover stolen amounts. If the fraud occurred a while ago, it is not likely that the embezzled funds can be blocked and retrieved. In this case, please report the case via e-mail to fraudpayments@ing.com. The client/employee can expect a response from ING with advice and information on a case-by-case basis.

Note that any employee or client who has or thinks they have been a victim of fraud must report fraud to the designated local authorities. ING cannot take legal action on your behalf, but can advise you on the steps to be taken.

What to do in case of doubt?

Better be safe than sorry: every suspicious transaction, unexpected behaviour while using eBanking or questionable communication in the name of the bank should be reported to ING.

What if ING detects suspicious behaviour?

When ING detects suspicious behaviour, for example questionable login attempts or strange transactions, you could be contacted by ING to verify the validity of the detected event. Communication will, as much as possible, be handled by an ING employee known to you. In case you have doubts about the identity of an ING employee calling, you should always report this.