With around 38 million customers in over 35 countries, our business activities have a significant influence on communities and the environment.
For us, this means making the right choices in how, where and with whom we do business – and crucially, being transparent about the underlying principles that guide our daily business decisions.
Climate change is one of the biggest challenges of our time. As a financial institution, we can play a role by financing change, sharing knowledge and using our influence. We take a holistic approach to climate action. On the one hand, we’re taking action on how our business impacts climate change. We use our Terra approach to steer our portfolio towards global climate goals. And on the other hand, we’re considering how climate change impacts our business, as we work to assess climate risks and take action to mitigate them.
Money is a leading cause of stress for people everywhere. We believe financially healthy people contribute to a healthy economy and drive social progress. That’s why we’re steering our customers and communities towards improved financial health. We can make a difference by helping people to stay a step ahead of the financial challenges they face. Plus, it’s our way of contributing to the United Nations’ Sustainable Development Goals, particularly towards sustainable and inclusive economic growth (goal 8) and reduced inequalities (goal 10).
The global sustainability department helps cascade sustainability responsibilities to subject-matter experts throughout the various business units. These experts help develop our policies, programmes and targets on sustainability-related risks and opportunities, in line with our global sustainability direction. Our global head of Sustainability reports directly to Management Board Banking member Andrew Bester.