ING Wholesale Banking excels at corporate cards with the

Corporate Card Solution

Do your employees claim business expenses? Are you looking for a complete overview of these costs and striving for more efficiency in how they are processed? Then the ING Corporate Card Solution is the answer.

ING Wholesale Banking makes management and payment of business expenses easier and more efficient. Depending on your company’s needs, you can choose from the Corporate Card Solution and Purchase Control.

Corporate Cards are the ideal solution for companies looking for integrated payments with extensive reporting possibilities. Purchase Control streamlines the purchase and payment process with virtual card numbers.

Corporate Card Solution

With the Corporate Card Solution you can optimize the management of your business travel expenses. It helps you control and monitor expenditure, keeps your employees spending in line with your travel policy, and makes your processes faster and more efficient. The result is reduced costs and increased peace of mind.

Your benefits

  • Control and compliance: take control of your business travel expenses, before and after payments are made. Set clear boundaries before expenses are made and conduct intelligent analysis afterwards
  • Efficiency: centralize the management, payment and reporting of your business travel expenses. A fully automated process accelerates previously labor-intensive administrative tasks
  • Cost reduction: making the management of your business travel expenses easier and faster will significantly reduce costs.

Match you specific needs

The Corporate Card Solution comprises a ‘suite’ of services like cards, reporting and payment possiblities. You can select from these to match your specific needs. The payment tool is the starting point, with the option to add other modules as your needs require. Read more

 

Purchase Control streamlines the purchase and payment process with virtual card numbers.

 

For more information see the available services box below or watch the introduction video.

Contact information

If you want to know more about our Corporate Card solutions, please send us an e-mail.

Are you a card holder or a programme administrator? Please use a local telephone number (see 'Related topics' below) to contact the customer helpdesk.


Frequently asked questions

How can I get a copy statement?

The Programme Administrator (PA) can call the ING service team and ask for the copy statement of the programmes he is responsible for.
Cardholders can only ask for copy statements of their own card also through the ING service team.

How can I apply for a new PIN?

Please contact the ING Service team in case you need a new PIN.

+31 (0)10 428 95 81 (24/7)

How can I change cardholder information (eg limit, address)?

You can use the “Change Cardholder Information” form which is available through your Personal Administrator (PA).

Where can I see transactions real time?

Contact information

Customer Services for cardholders and programme administrators
 
Tel: +31 10 428 9581 (local phone numbers)
 
Monday-Sunday: 24 hours a day.
 
To ensure the security of our customer information, our Customer Service team will verify each caller's personal details in line with our stringent security procedures.
 

How can I apply for SDRAM?

You need to have access to Smart Data in order to apply for SDRAM. Once you have Smart Data you can apply for SDRAM by calling the ING Service Team +31 (0)10 428 95 81 (24/7)

What are the tariffs and conditions?

Click here for more information on the tariffs and terms and conditions of the Corporate Card Solution.

Lost or stolen card - what to do?

In the event of your card being lost or stolen, please contact our Customer Service team: +31 10 428 9581 (24/7).

When reporting a lost or stolen card, the following information is required:

  • when the card was lost/stolen
  • where the card was lost/stolen
  • confirmation of the last valid transaction with your card.

We will close the account and transfer all account details to a new account number. You will receive a new card within 7-10 working days.

 

Security

Company liability waiver

An insurance protecting you against unauthorised use of cards.

 

SafeGuard insurance and assistance for cardholders

A service which insures each cardholder against delayed or lost luggage and flight delays, and provides them with legal, medical and organisational assistance when needed.

 

Secure code

Gives protection against fraud when purchasing online.

 

I received a text message from ING about a suspicious purchase. What to do?

Security alerts help prevent misuse of your card. Whenever a potentially suspicious purchase with your card is detected, ING can notify you immediately by a text message to confirm a transaction.

 

Manage alerts

With security alerts you will be able to receive and send back messages regarding suspicious activity on your card. If a transaction is qualified as suspicious, a text message can be sent to you by ING Commercial Cards (+44 78 60 04 74 44):

  • if the purchase is yours, reply as directed in the text message - no additional action is required
  • if you do not recognise the purchase, respond as directed and ING suspends your card immediately and sends you a message with the necessary details for further resolution.

Ensure you have provided ING with your updated mobile phone number. You can do so by calling ING Customer Service at: +31 10 428 9581 or use our local access numbers.

 

What is MasterCard SecureCode?

With the MasterCard SecureCode, paying for your online purchases is more secure at online stores that support SecureCode. With each purchase made using your card the service verifies if you are indeed the purchaser. An additional authentication step will take place if necessary. You will be asked to confirm your identity via a text message containing a one time password.

How does MasterCard SecureCode work?

While making an online purchase a “Processing....” window from MasterCard SecureCode will appear. The SecureCode system then determines whether an additional verification step is necessary. For the additional verification step, a SecureCode window will appear in which you must enter the one-time password shown in the text message received on your mobile phone. If we do not have your mobile phone number you can register it with us by contacting the Customer helpdesk:

  • ING Businesscard                 +31 (0)10 428 38 44
  • ING Corporate Card              +31 (0)10 428 95 81

Monday-Sunday: 24 hours a day.

I did not receive a text message, what should I do?

Please contact our customer helpdesk if you have not received a text message with a one-time password.

  • ING Businesscard                +31 (0)10 428 38 44
  • ING Corporate Card             +31 (0)10 428 95 81

Monday-Sunday: 24 hours a day.

Can I use MasterCard SecureCode when I am abroad?

Yes, you can also use MasterCard SecureCode abroad. Check with your mobile phone provider if there are extra charges for receiving text messages abroad.

When will the password expire?

The password can only be used once. You have 15 minutes to use the password after you have received it. The password expires immediately after you have entered it. Your SecureCode account will be blocked after three incorrect entries. In the event this happens, please contact the Customer helpdesk:

  • ING Businesscard                +31 (0)10 428 38 44
  • ING Corporate Card             +31 (0)10 428 95 81

Monday-Sunday: 24 hours a day.

Why do I not always receive a SMS in case of online Purchases?

For more secure online payments ING uses SecureCode with a one-time code.

You will receive this one-time code in a text message on your cell phone if we have your number. You only receive a sms if the retailer participates in this service.

Which exchange rate does ING use?

ING uses the exchange rate in effect on the date on which the transaction is entered into your Corporate Card account, to convert foreign currencies to euros. This transaction entry date may differ from the date on which you used your Corporate Card. ING uses the MasterCard price list.


Available services

PIN change: choose your own PIN

ING has added a new feature for cardholders in the Netherlands. You can now change your PIN at any ING ATM in the Netherlands that supports MasterCard. PIN change also works in many other EU countries. Read more

Corporate Card app: Easy access to your card details

The ING Corporate Card app provides you insights into your transactions and options to check your statement, total spend and balance and remaining limit. Anytime anyplace you are online. Read more

Security of your Corporate Card

ING has developed a brochure to inform you about ING services to prevent misuse of your Corporate Card and tips on what you can do to prevent misuse of your card. 
Read more

Control your purchase-to-pay cycle

Purchase Control reduces the lead time for approving a purchase order, facilitates the payment and makes all your corporate expenditure visible throughout your procurement process. Read more